Job description
Job Summary
Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes.
Essential Duties
- Warmly and graciously greet all guests upon arrival
- Check coats or bags
- Answer phones, make reservations and take messages
- When immediate seating is limited, provide guests with estimated waiting time
- Take note of where guests are waiting and seat them when tables become available
- Maintain a professional, courteous attitude when confronted with hostile, impatient or irate guests
- Accommodate special seating requests for guests whenever possible
- Seat guests based on guest preferences and balancing of customer flow in service stations
- Relay guest notes to servers, kitchen and managers as needed
- Maintain supplies at the host stand according to restaurant checklist
- Print menus and beverage lists as needed
- Clean menus of food and stains
- Thank guests as they leave and invite them to return
- Process gift cards
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager
Qualifications
- Previous restaurant experience preferred
- Strong communication and listening skills
- Pleasant, polite manner and a neat and clean appearance
- Self-motivated and interested in taking on additional roles and responsibilities
- Be able to work in a standing position for long periods of time (up to 8hours)
- Be able to lift, reach, bend and stoop
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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