Job description

Customer Service Support:

• End-user support for software, peripherals, and devices
• Installation of specialized software
• Solaris Service Desk tickets and tasks for specialized software, peripherals, and devices
• End-user training support for in-house specialized software including but not limited to: 1. Web and SharePoint solutions

Devices Support:

• Mobile Devices including but not limited to: 1. I-phone, I-pad, Samsung Phone
• Audio visual, and video teleconference equipment
• Multi-function devices that copy, fax, and print
• Stand-alone printers

Deployment of new desktop and laptops hardware:

• Image development and support
• Operating system upgrades

Customer equipment relocation support

Support activities will be governed by existing deployment and support operations. Technical support will require a high degree of coordination and collaboration with existing technical support groups

Minimum requirements:

• Strong customer service
• Strong problem-solving skills
• Strong communication skills
• 5 years of IT support experience
• Imaging and support of Windows laptop and desktop PCs
• Support of Printers and Scanners
• Installation, setup and troubleshooting of engineering and accounting software applications
• Apple iPhone and iPad support
• Note smartphones support
• Personal cellular hot spot

Job Types: Full-time, Contract

Pay: $25.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Washington, DC 20002: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• diagnosing and resolving end user computer: 5 years (Required)
• second-tier support: 5 years (Required)
• documenting, tracking, and monitoring problems: 5 years (Required)
• printer and peripheral management: 5 years (Required)
• Apple iPhone and iPad support: 5 years (Required)
• Note smartphones support: 5 years (Required)
• personal cellular hot spot: 5 years (Required)
• communication skills: 5 years (Required)

Work Location: In person

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