Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary
Responsible for facilitating the tool repair lifecycle for customers.
Major Tasks, Responsibilities, and Key Accountabilities

• Checks in tools received for repair and enters sales orders into system.
• Provides technicians with repair orders in need of parts and labor estimates and communicates estimates to customers.
• Orders parts for repair or attempts to sell new tools when repairs are too costly.
• Sends repairs beyond scope of technicians to appropriate repair facility or manufacturer.
• Works with outside sales persons to take tool repair orders and give timely estimates on when tools will be repaired.
• Updates orders in system to maintains accurate freight costs.
• Closes repair orders in system when complete and ships repaired tools back to customers.
• Issues purchase orders as needed.

Nature and Scope

• Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
• Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
• None.

Work Environment

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
• Most of the time is spent sitting in the same position or standing/walking and/or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
• No travel required.

Education and Experience

• HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications

• Demonstrated success providing excellent customer service.
• Experience using sales order computer software, familiarity with Oracle preferred.
• Knowledge of company construction and industrial products.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.
Functional Area Field Operations
Recruiter McKenzie, Nicole
Req ID WCJR-012577

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

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