We have a fantastic opportunity for a Trainee/Junior Account Manager to join our specialised team in Dundee

This position would be ideal for someone with a background in insurance, Customer Service or someone from another client facing background looking to start a career within the insurance sector to join our team in the Dundee office as an Account Manager.

This will sit within the CAB (Small Business) team.

What can you expect?

• An opportunity to join an established and client focused broking team

• To work on a variety of complex commercial insurance policies

• A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment

• To build and maintain an excellent rapport with our clients, providers and colleagues across the Group

What's in it for you?

• Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

• Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

What we will rely on you to do:

• Required to work independently but with an appropriate level of support, acting as the account manager, working with the Account Executives. A role requirement is to conduct thorough research and analyses, creating proposal presentations and serving as support for these accounts.
• Work with Account Executives to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.
• Partner with Account Executives to help them achieve sales goals
• Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
• Manage all day to day queries, renewals, amendments and mid-term adjustments
• Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
• Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
• Maintains a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients

What you need to have:

• Insurance knowledge is desirable although strong customer service coupled with excellent communications skills will be considered

• Enjoy working within a culture of continuous improvement, from both an individual and team focus

• Ambitious nature and a keen contributor within a team environment

• Articulate with strong client facing and stakeholder management abilities

What makes you stand out:

• Insurance knowledge across a broad range of products

• Cert CII qualification (Desirable)

• Broker System experience (ideally Acturis but full training will be provided)

About us

We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

We help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk. Our deep knowledge of both the industry sectors and communities we serve, combined with the time we take to fully understand and meet a client’s needs, is what sets us apart.

We're also part of Marsh and McLennan Companies (MMC) – a global network of experts in risk, strategy and people. For over 140 years, Marsh & McLennan Companies (MMC) has supported enterprise, helping clients realise, survive and grow in changing times.

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