Job description
Excellence In Everything We Touch:
Position Summary:
People taking care of people. It’s that simple. At Crawford & Company, we treat our clients’ policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.
The Cat Training Specialist is responsible for designing, organizing, and conducting training programs for adjusters within corporate service lines. The trainer's primary objective is to enhance the adjusters' knowledge, skills, and abilities to handle property claims accurately, efficiently, and effectively. The Cat Training Specialist will collaborate with other trainers, management, and subject matter experts to develop training programs that align with corporate goals, policies, and procedures. They will also develop training materials, including training manuals, presentations, and instructional videos. The trainer will deliver training programs via various mediums, including virtual training, classroom instruction, and on-the-job training. They will evaluate the effectiveness of training programs through assessments and feedback from participants, adjusting their approach to meet the needs of the audience. The Property Claims Adjuster Trainer will stay current on industry trends and best practices to ensure that training programs remain up-to-date and relevant. They will continuously seek opportunities to improve training delivery methods and incorporate new learning technologies. The ideal candidate for this position should have a background in property claims adjusting and possess excellent communication, organizational, and presentation skills. They should have the ability to design and deliver effective training programs and develop engaging training materials.
Responsibilities:
- Designs virtual, classroom and on-line instruction in conjunction with business partners and subject matter experts using proven training methods and techniques.
- Facilitates and leads training instruction (classroom or virtual) using proven training methods and techniques.
- Designs and updates professional continuing education courses in various media to make them current and compliant for employees and clients.
- Edits and updates existing courses. Courses may include instructor led or online self -paced courses.
- Prepares and administers assessments, quizzes, exams and post program evaluations.
- Maintains library of current resource materials.
- Stays abreast of new training methods and media and competitor training techniques.
- Maintains up to date knowledge and current trends in field.
- Provides on-going mentoring and coaching as needed, for adjusters in the field.
- Upholds the Crawford Code of Conduct.
- Depending on field: For property, flood, liability, or workers compensation, a Bachelor’s degree in Business, Risk Management or related discipline or an equivalent combination of education and experience; for medical case management courses, a Bachelor’s of Science degree in Nursing or graduate degree from accredited nursing school; for technical courses, appropriate technical training and expertise.
- 3-5 years of experience developing and delivering management, service and leadership programs.
- Previous experience providing services in branch operations and/or as a Supervisor or Branch Manager.
- Flood positions: 4-5 years of experience as a NFIP Field Flood adjuster.
- Maintenance of certification and/or licensing in field; continuing education courses when required. For Claims trainers, a professional designation is preferred (AIC, ARM, CPCU, SCLA or other equivalent claims related professional designation).
- Position requires some travel.
- Must complete continuing education requirements as outlined by Crawford Educational Services.
- Flood positions: Current FCN card required.
- Position can require additional hours of work (including on weekends) during times of need such as catastrophic events.
- Deep understanding of instructional design and adult learning methods
- Knowledge of insurance principles, terminology, customs and practices
- Excellent presentation skills
- Excellent verbal and written communication skills
- Writing skills needed for production of classroom materials and online course development
- Excellent analytical ability
- Good organizational ability, including time management.
- Good project management skills
- Very strong interpersonal skills
- Understanding of applicable systems
- Knowledge of Crawford products and services through continuous collaboration with the business units
- Ability to create an environment conducive to learning
- Ability to learn and use new technologies to design and deliver training
People taking care of people. It’s that simple. At Crawford & Company, we treat our clients’ policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.
We are guided by our collective value system: RESTORE.
At Crawford, we:
- Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
- Are Empowered to advance the company mission and take ownership of our individual career progression.
- Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
- Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
- Are One Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.
- Give Recognition, participating in an environment where people are rewarded for jobs well done.
- Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.
We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.
In addition to a competitive salary, Crawford offers you:
- Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
- On-going training opportunities through every stage of your career
- Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.