Job description
Job Information
Provide technical assistance to dealer personnel to properly diagnose and identify any needed repairs for products under repair at the dealer. Provide the daily feedback on current or new developments in the field to aid in quick resolution of emerging field problems. Stay up to date on new product offerings & assist in requesting and setting up training for knowledge gap areas. Create & maintain library of trouble shooting best practices known as Knowledge Based Articles.
Role & Responsibility
Parts Identification, Parts Order management, and Customer Satisfaction
- Provide prompt and accurate parts identification assistance via phone and email contact.
- Manage customer and interco parts orders. Ensuring order accuracy and quick shipment.
- Prompt, professional contact with customers regarding any parts issues that are raised.
- Provide training to dealers on the parts ordering system.
- Review manuals, instructions and technical information for accuracy; request updates as needed.
- Work with Purchasing, Field Service, and Engineering to resolve parts technical issues.
- Assist the Warranty group in evaluating failures and questionable claims.
- Participate in pricing exercises with the Pricing Group
- Analyze available parts\order data for use in business projects.
- Understand Engineering prints and verify product accuracy from the supplier or at the dealership.
Job Requirement
- Education: Associates degree or equivalent experience in lieu of degree.
- Experience: 2 > 5 years
- Travel: <10%
- Basis of knowledge in technical, hydraulic, and electrical systems.
- Able to read schematics.
- Excellent communication and interpersonal skills.
- Multilingual capability is a plus.
- Ability to manage time with tight deadlines in a fast-paced environment.
- Excel use required. Oracle/SAP; Power BI experience is a plus.
Functional Competency
As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.
Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.
Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.
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Any legitimate job offer will be preceded by an official selection process.
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