THE POSITION

Are you looking for a career in public service? Look no further than the Pennsylvania Department of Labor & Industry's Unemployment Compensation Claims (UCC) Intake Interviewers (II)! These positions conduct interviews in person with claimants at the assigned PA Career Link location, and by telephone, to take initial, continued, or additional claims for unemployment benefits. Apply today!

DESCRIPTION OF WORK

The UC Intake Interviewer assists customers who file claims for unemployment compensation by telephone, mail or via their Internet. The interviewer provides service to all UC customers by gathering information and pertinent data from claimants and employers using a telephone, fax, e-mail, and/or postal mail to establish valid claims for unemployment compensation benefits in accordance with the PA UC Law.

• Full-time employment.
• We are always looking for bilingual applicants. If you are bilingual, you are encouraged to apply!
• Work hours are 8:00 am to 4:00 pm, Monday - Friday, with 30-minute lunch. Work hours are negotiable based on operational needs.
• Telework: This position is headquartered at the PA Career Link, Montgomery County, and you may have the opportunity to work from home (telework) part-time after the successful completion of the training period. In order to telework, you must have a securely configured high-speed internet connection. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the office at 1430 Dekalb Street, Norristown, PA.
• You must have a personal computer (Windows 7 or 10), keyboard, mouse and high-speed internet access (High-speed internet, or broadband internet, is internet service with download speeds of at least 50 Mbps. Mobile Hot Spots, DSL, Dialup, and Satellite internet are not allowed for your internet connection due to connectivity issues) that you will be able to use when working from home, part time, as required.
  • Please note that Apple/Mac computer products are not acceptable for use.
  • Please note that a computer is required. Cell phones cannot be utilized.
  • If using a laptop, you must have a separate keyboard with the numeric keypad on the right side of the keyboard to use our system.
• Salary: In some cases, the starting salary may be non-negotiable.
• Travel: may be required to travel to Harrisburg as required. May work in other UC Connect Career Link locations as needed.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

• Successful completion of the Unemployment Compensation Intake Interviewer Trainee (commonwealth title) program; or
• Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or
• Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.

• You must be able to perform essential job functions.

• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short video!

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.