Job description
Posting Details
Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.
Position Summary Information
Classification Title
University Program Associate
Working Title
University Program Associate
Location
Boone, NC
Job Category
5
Position Number
081111
Department
University Writing Center - 202700
Description of University
Appalachian State University, in North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.
Minimum Qualifications
Bachelor’s degree; or equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
All degrees must be received from appropriately accredited institutions.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
License/Certification Required
N/A
Essential Job Functions
The University Writing Center offers free writing assistance to students, faculty, and staff at App State. The primary purpose of the
University Program Associate position is to manage day-to-day functions, maintain business accounts and records, and coordinate and supervise administrative support for the University Writing Center.
Responsibilities include but are not limited to:
Responsibilities include but are not limited to:
- Planning, organizing, and supervising work operations for the program.
- Communicating with clients about writing services and policies.
- Maintaining business accounts and records.
- Planning and monitoring the use of budget expenditures to meet the needs of the program and ensure compliance with policies. Preparing regular budget documents and reports.
- Training and supporting employees on writing center procedures and policies.
- Establishing work operations for administrative support and monitoring the quality of the work through regular performance reviews of staff.
- Supporting communication and resolving issues among writing center staff, students, and/or other stakeholders.
- Taking action in personnel matters, including selecting and reviewing staff.
- Resolving employee problems and grievances.
Knowledge, Skills, & Abilities Required for this Position
- Excellent interpersonal skills
- Strong communications skills
- Knowledge of Microsoft Excel and Word
Additionally, see Required Functional Competencies for the position.
Preferred Qualifications
- Two years of office work experience
- Banner Experience reconciling and reporting a budget
- Experience working in a writing center
Type of Position
Permanent Full-Time
Staff/Non-Faculty
Staff/Non-Faculty
Appointment Type
1.0
Work Schedule/Hours
Monday- Friday, 8:00 am- 5:00 pm, with occasional evenings and weekend hours.
Number of Hours Per Week
40
Number of Months Per Year
12
Mandatory Staff
No
Physical Demands of Position
Typical physical demands of a professional position within a university.
Overall Competency Level
Advanced
Salary Grade Equivalency
GN09
Salary Range
Anticipated Hiring Range
$48,004-$50,530
Required Functional Competencies to Successfully Perform Job Duties.
Knowledge-Program: Program knowledge includes acceptable interpretations, applications, and allowable exceptions of written policies and procedures. Requires knowledge of organizational structure, functions, and services, programs, office procedures and practices.
Communication-Verbal: Interprets guidelines, answers inquiries and advises others regarding processes, services, and operations as applied to non-standard situations. Communicates expectations to other employees, which may include formal/informal training.
Communication-Written: Independently compiles, analyzes, assimilates, and composes information into varied or non-standard formats with responsibility for content review, accuracy, quality, and timelines, requiring in-depth program knowledge and interpretation.
Office Technology: Integrates varying software applications and systems for information and records purposes.
Problem Solving: Independently resolves and/or develops recommendations for unprecedented issues and problems. Problem resolution requires some interpretation of policy and procedures. Serves as a resource for others in resolving unprecedented, non-standard issues and problems. Assumes responsibilities for and manages the results of decisions. Coordinates and facilitates solutions with other work units.
Communication-Verbal: Interprets guidelines, answers inquiries and advises others regarding processes, services, and operations as applied to non-standard situations. Communicates expectations to other employees, which may include formal/informal training.
Communication-Written: Independently compiles, analyzes, assimilates, and composes information into varied or non-standard formats with responsibility for content review, accuracy, quality, and timelines, requiring in-depth program knowledge and interpretation.
Office Technology: Integrates varying software applications and systems for information and records purposes.
Problem Solving: Independently resolves and/or develops recommendations for unprecedented issues and problems. Problem resolution requires some interpretation of policy and procedures. Serves as a resource for others in resolving unprecedented, non-standard issues and problems. Assumes responsibilities for and manages the results of decisions. Coordinates and facilitates solutions with other work units.
Pay will be commensurate with applicant competencies, budget, equity and market considerations.
Posting Details Information
Posting Date
04/26/2023
Closing Date
05/09/2023
Competency Level Statement
Management will only consider applicants who meet the required competencies.
Special Instructions to Applicants
For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board:
- Cover Letter
- Resume
- List of three professional references with contact information
Additional documents optional:
- Link to Portfolio of professional and related work.
Selected finalists for the position may be asked to submit a writing sample at a later time.
Search Chair Name
Julie Karaus
Search Chair Email
karausje@appstate.edu
Disability Accommodation Information
Individuals with disabilities may request accommodations in the application process by contacting Maranda Maxey, Director & ADA/504 Coordinator, at 828-262-3056 or maxeymr@appstate.edu.
Applicant Pool Preference
External (Post on the Web)
Departmental Information
AA/EEO Statement
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
Important Contacts:
Associate Vice Chancellor of Human Resources/Affirmative Action
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
(828) 262-3187
hr@appstate.edu
Office of Title IX Compliance
123 I.G. Greer Hall
Boone, NC 28608
(828) 262-2144
titleix@appstate.edu
ADA/504 Coordinator & EEO Officer
224 Joyce Lawrence Lane/Suite 112 Anne Belk Hall
Boone, NC 28608
(828) 262-3056
equalopportunity@appstate.edu
We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.
Important Contacts:
Associate Vice Chancellor of Human Resources/Affirmative Action
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
(828) 262-3187
hr@appstate.edu
Office of Title IX Compliance
123 I.G. Greer Hall
Boone, NC 28608
(828) 262-2144
titleix@appstate.edu
ADA/504 Coordinator & EEO Officer
224 Joyce Lawrence Lane/Suite 112 Anne Belk Hall
Boone, NC 28608
(828) 262-3056
equalopportunity@appstate.edu
We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.
Clery Act:
Clery Act Compliance
Division of Institutional Integrity
PO Box 32126
Boone, NC 28608
(828) 262-8111
clery@appstate.edu
https://police.appstate.edu/clery
Division of Institutional Integrity
PO Box 32126
Boone, NC 28608
(828) 262-8111
clery@appstate.edu
https://police.appstate.edu/clery
Diversity and Inclusion at Appalachian
We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.
We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.
We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community.
We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.
We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community.
Background Check Statement
Any offer of employment to a successful candidate will be conditioned upon the University’s receipt of a satisfactory criminal background report.
Eligibility for Employment
Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed.
Quick Link
https://appstate.peopleadmin.com/postings/39804
Posting Number
201502233P
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