Who we are?

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Sound like the place for you?

Business Need / Purpose of Role

The Operations Manager reporting to the Marine Services Manager, shall primarily be responsible for overseeing service delivery excellence to our principals. Subject matter expert for operational matters and for support in your Port. Creating opportunities for operational improvement, finding the strengths of team members and sharing best practices within the Port. The Operations Manager books relevant services and undertakes vessel boarding as required to support Operations Representatives

Objectives & Measurement – Key Responsibilities

Service Delivery

• Ensure service delivery is provided to the highest standard by coaching Operations Representatives on customer service, problem solving and being proactive
• Maintain a positive and collaborative culture.
• Establish and maintain relationships with government departments and agencies, local authorities and stake holders
• Utilize existing procedures to act on escalated matters that require an immediate response and engage in conversation with customers to address any issues or concerns.
• Ensuring that employees have a common purpose and maintain a culture where the staff supports one another.
• Meet all customer requirements for operations, finance and administration, as per agency nominations.
• Create, maintain and assist in projects for new expected growth.
• Ensure office staff is supported and updated on training and QHSSE requirements.

Operations

• Advise Local Authorities on vessel details and liaise with Vessel Master and Principal Operator daily
• Ensure acknowledgement of appointments and PDAs are attended in accordance with corporate policy and structure.
• Always perform accurate and timely updates and communications 2 times a day and ensure systems are updated to meet expectations and KPI’s.
• Monitoring and managing vessel activities to efficiently schedule Operations Representatives’ work activities.
• Participate in recruiting activities to identify and evaluate candidates for promotion and hire as needed.
• Develop and Maintain relationships with Local Vendors. Review and report their performance on a periodic basis
• Update Daily Handover and monitor email traffic for the office.
• Create a healthy working environment in and out of the office.
• Ensure that all work is done meeting compliance and QHSSE standards
• Auditing vessel files created by agents.
• Incorporate and execute projects in accordingly to ensure work is divided equally.
• Develop and evaluate employees to achieve their goals within ISS and in the performance evaluations.
• Provide support to all parts of the operation by any means required to complete the task.

Financial

• Continually seek new methods to reduce operational costs and find efficiencies.
• Properly manage the company structure to meet the necessary requirements from both ISS and Customer.

Knowledge, Skills, and Abilities

• Subject matter expert on Port Operations
• Knowledge of local port, terminal and statutory requirements and regulations
• Knowledge of Shipping documentation i.e. Bill of Lading
• Knowledge of Logistics Management
• Knowledge of QHSSE Management
• Attention to details and effective organizational skills
• Receptive to new ideas and work procedures
• Targeted and results oriented
• Customer Focus and develops strong relationship with the clients.
• Ability to work under pressure and to strict timelines
• Possess organizational and time management skills with ability to prioritize, be detail oriented and results driven.
• Authentic (doing the right thing even when no one is looking)
• Have a global perspective and be progressive thinking
• Excellent communicator both written and verbal
• Bilingual (English Spanish)
• Must possess an advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.

Education, Qualifications, Certifications, and Licenses

Education/Experience:

• Bachelor’s Degree in Maritime Administration, or a related major in a public or accredited private academic institution preferred or equivalent work experience preferred.
• 2-4 years’ experience in general maritime industry (mostly vessel operations) with exposure to various commodities and vessel types utilized in the port of employment.
• Expertise in international, federal, state and/or local laws, rules and regulations for operations and security (USA & IMO).

Licenses:

• A current, valid driver's license is required.
• Once selected for employment, federal regulations require that the applicant must either undergo a federal background check as part of the Transportation Worker Identification Credential (TWIC) program or already possess a TWIC. The TWIC must be obtained within 30 days of appointment, and be maintained for the duration of employment. For further program information, visit: https://www.tsa.gov/for-industry/twic

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

• A place to grow your career - We’ll help you set big goals and exceed them.
• Competitive salary package and performance-based bonus scheme
• Premium medical health insurance coverage
• People. Work with talented, committed, and supportive teammates.
• Value Award celebration events

Plus, much more!

Inchcape Shipping Services is looking for people who are willing to think about the future...and think big. We're looking for people who are ready to take on the most significant challenges of their careers.

If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert!

#ISSthebiggerpicture

Inchcape Shipping Services is an Equal Opportunity Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

Only applications submitted through the ISS Careers website will be acknowledged.