Job description

Position Overview: Supports and adds value to an efficient organization dedicated to quality care and exceptional service. Performs a variety of clerical and customer service work in providing support to the hospital.

Essential Functions:

• Offers owners and potential owners a warm and friendly greeting in person or on the phone;

answers their questions

• Provide tom notch customer service

• Maintain a professional appearance (clothes and attitude)

• Identify and work compassionately with clients in various emotional states

• Responds to inquiries about the range of services the practice provides and the species it

treats; refers to appropriate department/staff member as needed

• Coordinates the flow of pets and owners in the lobby; placates owners distressed by long

waits, scheduling glitches, and other problems

• Recognizes the symptoms of pet(s) and owners in crisis; handles basic medical emergencies

appropriately

• Assists owners when picking up medications or special dietary products; answers questions

• Inputs data to practice management software to check pets in; makes simple postings to

accounts; compiles data for various reports

• Types and edits a variety of correspondence, reports, memoranda, and other material

ensuring accuracy

• Receives and distributes incoming mail; processes and stamps outgoing mail

• Performs cashiering duties; processes refunds, returns and credits as needed

• Organizes and processes all payment plans

• Processes billing statements and collections

• Coordinates and schedules appointments; calls owners scheduled for the next day to remind

them of their appointments, appointment times, and any special instructions, such as the

need for fasting, withholding or administering medications

• May assist with retail sales

• May weigh pets when they come in for exams, procedures, etc.

• Responds to client emails

• Processes faxes

• Shows up for work regularly; full time presence at work is essential for every shift

• Obtain previous records from other facilities and adds to patient chart

• Calls clients whose pets are overdue for vaccines, grooming, medication refills, etc.

• Able to learn basic veterinary medicine terminology

• Become familiar with retail products, medications, vaccinations, routine testing, and

heartworm and flea preventatives and be able to confidently discuss with clients

• Have a strong sense of excellent customer service and be able to provide that to clients even

during high stress situations

• Be able to multi-task efficiently

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• Brentwood, TN 37027: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

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