Job description

Minneapolis Institute of Art

Visitor Experience Representative – Contact Center

Part time, Non-exempt, Union position (32 hours per week)

Starting Hourly Rate: $19.86, additional $1.00 per hour if fluent in the following languages - Spanish, Somali, Hmong, American Sign Language

Schedule:

Thursday 4:00 p.m. - 9:15 p.m.

Friday 9:00 a.m. - 1:30 p.m.

Saturday 9:00 a.m.-5:00 p.m.

Sunday 9:00 a.m.-5:00 p.m.

Monday 9:00 a.m.-5:00 p.m.

The Job

Welcome visitors to the museum by listening, orienting and assisting them to make sure they have everything they need to have a phenomenal experience. Help visitors feel included, encourage them to see new galleries and try new programs, advise them on what the museum has to offer. Perform sales duties, update customer records, and keep database accurate. Represent Mia in a positive and professional manner in all interactions with visitors, volunteers, and museum staff.

In this role, you will….

· Provide exceptional customer service by crafting a welcoming, accessible, accepting, and audience-focused experience for a diverse population of visitors.

· Assist visitors and Mia members by providing information and services at multiple sites and channels that will improve the visitor’s experience.

· Verbally relay museum guidelines and rules.

· Distribute objects including maps or audio devices.

· Suggest Mia’s galleries, exhibitions, programs, or events to improve the visitor’s experience.

· Provide general website/technical support to visitors and callers.

· Answer questions and resolve concerns.

· Maintain composure under pressure and/or in a busy environment.

· Take registrations to museum offerings and process sales.

· Clearly explain and promote membership and donations.

· Look up and enter all required data in the ticketing/database software and issue tickets or order confirmations as needed.

· Assist with wayfinding, internal clients, and with school and tour groups, planned or unplanned.

· Staff events and programs throughout the museum inside and outside of regular museum hours.

To be successful in this role…

You are a self-motivated and well-organized individual that enjoys interacting with people. You demonstrate empathy and patience. You are a good listener that can answers questions and resolve concerns. You enjoy providing exceptional customer service, so visitors have an exceptional experience at the museum.

Specific Requirements

· Previous sales or customer service experience.

· Ability to work professionally with the public in a dynamic environment.

· Able to communicate effectively with a diverse group of people.

· Previous computer skills.

· Ability to stay organized and maintain accuracy in data entry and financial transactions.

· Ability to maintain confidentiality with sensitive information.

· Able to pass a criminal background and credit check.

Mia Culture

The Minneapolis Institute of Art (Mia) is an audience-centered, equitable and inclusive workplace where everyone is welcome. Mia is Mission Driven, Generous, Agile, Emotionally Aware, and Positive, and endeavors to create a workplace culture where staff are responsible to one another, to our visitors, and to themselves to do the best work possible.

To Apply

To be considered for this position, please apply online at https://jobs-artsmia.submittable.com/submit.

Posting Deadline

Open until filled.

Mia is committed to championing policies and practices that value diversity, foster equity, and empower an accessible and inclusive environment. Our strength lies in the diversity among the broad range of people who contribute their time and talents to Mia. We consider inclusion and accessibility a driver of institutional excellence and seek out diversity of participation, thought, and action. It is our aim, therefore, that our employees, trustees, interns, and volunteers reflect and embrace these core values.

AN AFFIRMATIVE ACTION / EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Job Type: Part-time

Pay: From $19.86 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Weekend availability

Work Location: One location

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