Job description

JOB TITLE: VoIP and IT Technician

SALARY RANGE: $40,000 - $55,000

In Office & Onsite at Client Locaons (Current & Valid Driver's
LOCATION: License required for use of company vehicles)

JOB DESCRIPTION

Total Technology Solutions is looking to hire a VoIP / IT Technician to add to our top-performing team. If you're hard-working, dedicated and like working in a fast-paced environment, Total Technology
Solutions is an ideal place to be.

GENERAL SUMMARY
Our technicians are responsible for installing, configuring, and managing VoIP, PBX and Network systems. Their job is to define and deploy companies’ Network and Voice/UC systems, including their software architecture, customer training and hardware components. The primary focus of this position will be providing support through our ticketing system and project work by configuring and installation of technology solutions for our customers.

RESPONSIBILITIES INCLUDE

• Installing network hardware including IP and PBX communicaon servers
• Analyzing exisng VoIP networks and computer systems
• Work with clients to deploy and manage the efficient implementaon of phone systems

(Premise/Hosted)

• Provisioning LAN subnets, VLANs, QoS, Firewalls/Routers
• Configure VLANs, PoE switches, QoS, SIP, Paging (Internal/External/SIP Extension), and other network equipment as required
• Assist with Desktop and mobile applicaons
• Collect customer informaon and consult on business efficiencies to design technology systems that will resolve customer business issues
• Developing architecture plans for voice and data soluons
• Troubleshoong network issues
• Adding network users and managing permissions
• Opmizing network installaon for future expansion
• Working with Team members to train end-users on using VoIP Soluons
• Ensures funconality of newly installed network and voice equipment by performing acceptance tests as appropriate
• Provides technical support by receiving trouble/cket reports and troubleshoong to resolve the issues

KNOWLEDGE, SKILLS, AND ABILITIES

• In-depth knowledge of VoIP, Network systems and IP Protocols
• Current & Valid Driver's License required for use of company vehicles
• Knowledge of company products and services
• Knowledge of company policies, procedures, and industry regulaons
• Knowledge of hardware systems including servers, memory modules, processors, and peripherals
• Good Project Management skills
• Familiarity with WAN and LAN systems
• Excellent trouble shoong skills
• Must Pass background check
• Ability to communicate with co-workers and various business contacts in a professional and courteous manner
• Ability to read and interpret documents such as schemacs, blueprints, and circuit diagrams
• Ability to work independently and make sound technical decisions using informaon at hand
• Ability to effecvely funcon as a team player

EDUCATION AND EXPERIENCE
Bachelor’s degree in information technology, Computer Science, or similar field. In Lieu of degree, 3 – 5 years’ work experience in a similar technical role dealing with VoIP and/or Network systems. Addional technical training and cerficates are welcome.

ABOUT US

Total Technology Solutions is a rapidly growing Managed Service Provider providing IT, VoIP, surveillance, security, and wireless network services both in and outside of Texas. The Technician’s role is to ensure proper operation of technology solutions so that end users can accomplish business tasks.
Our top priority is finding the right person who aligns with our culture, mission, and integrity-based values.

Headquartered in the Rio Grande Valley (Office in Harlingen and Brownsville) we are seeking local candidates with the ability to work in office and at client sites in our local service area ( typically 1-2 hours drive time). Standard work hours are typically Monday through Friday 8am to 5pm.

BENEFITS INCLUDE

• Compeve compensaon ranging from $40,000 to $55,000 and unlimited growth opportunies
• Paid Person Time Off and Primary Care Health Benefits aer probaonary period
• Vehicle provided for offsite/client visits
• You will play an acve role as part of an excellent team of encouraging and successful people
• Excellent work environment where you can meaningfully have an impact on the success of company /clients
• We value each and every employee, along with their ideas and opinions

Afraid you are missing a technological requirement? Apply anyhow. We’re probably okay with teaching you some stuff if you are as obsessive about customer service as we are.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• Paid time off

Schedule:

• Monday to Friday
• On call

Experience:

• Computer networking: 3 years (Preferred)
• VoIP or Telcom: 1 year (Preferred)

Work Location: In person

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