Job description
Welcome to Montage Health’s application process!
Job Description:
Position Summary
The Volunteer Services Coordinator is responsible for the program development, onboarding, supervision, and recognition activities of all individuals coming to Montage Health to provide volunteer services to patients, families, and staff. The Coordinator assesses department needs and works with the Volunteer Services Manager to design services to support exceptional patient care. They adhere to sound principles and ethics of volunteer program administration, and work closely with the Montage Health Foundation leadership team and clinical staff in the oversight of volunteer involvement.
This position is also responsible for maintaining accurate volunteer records to ensure volunteers are in compliance with The Joint Commission (TJC) and Occupational Safety & Health Administration (OSHA) required regulations.
This position will work with populations that support youth programming for Montage Health.
Job Duties
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Coordination of the daily programming and compliance for the Volunteer Services department.
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Development of policies & procedures, achievement of metrics and support of patient experience initiatives.
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Coordination of volunteer recruitment strategies and onboarding/orientation of volunteers.
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Conducts volunteer orientation program, incorporating the JCAHO and OSHA requirements, as well as Montage Health requirements.
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Extensive outreach to community groups, health care career fairs and school districts.
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Coordinate plans and strategies related to recruitment, training of volunteers and regulatory requirements (i.e. Joint Commission, OSHA, ADA, labor laws).
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Other duties as assigned.
Experience
All applicants must have personal volunteer experience in some setting. Proven experience in program development and coordination, public speaking and presentations, leading training programs, project coordination. Prior experience coordinating volunteers preferred in a healthcare setting.
Core Competencies
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Demonstrated track record in effectively and strategically recruiting volunteers and coordinating volunteer initiatives that help enhance patient, visitor, and staff experience.
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Strong interpersonal skills and ability to actively engage and motivate individuals of all ages and diverse backgrounds, skills/abilities; have an ability to counsel and develop others’ capabilities.
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Ability to communicate (verbal/written) effectively in both large and small group settings at different levels of the organization. Ability to serve as a public advocate for the programs.
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Ability to develop processes, train volunteers and implement operating procedures.
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Detail orientated with strong critical thinking, organizational, planning and customer relations skills.
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Results oriented with demonstrated ability to drive, promote and create a culture of service excellence.
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Ability to effectively multi-task, and manage conflicting priorities is essential.
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Ability to function in demanding and fast paced environment.
Preferred Qualifications
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Prefer a candidate with a certification in volunteer administration, but not required.
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Proficiency in various software including Microsoft Word, Excel, PowerPoint, and volunteer database.
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Must enjoy working with a diverse volunteer workforce.
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Flexibility to occasionally work evenings, early mornings or weekends is required.
Education
Prefer a bachelor’s degree in business, communication, hospitality, or experience which demonstrates proficiency in the skills and knowledge required to perform the job.
Equal opportunity employer.
#LI-MT1
Assigned Work Hours:
Position Type:
Regular
Pay Range (based on years of applicable experience):
$36.12
to
$48.28
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