Sentral is a network of urban residential communities redefining the way people live, travel, and work. Sentral takes the convenience, connection, and comfort of home to new heights-we call it Home+. Designed for the mobile professional, our one-of-a-kind communities offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods. Premium amenities include everything from thoughtful co-working spaces and high-speed Wi-Fi to fitness centers, rooftop pools, homesharing, and more.

Whether you stay a year, a night or somewhere in between, Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we elevate humanity and make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our work force. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our colleagues are curious explorers who never stop learning and who strive for great outcomes.

Position Overview

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a good sense of humor, a positive attitude, a growth mindset, and an entrepreneurial drive.

Property Technology Operations leader to facilitate and enable consistent and reliable delivery of real estate & facilities solutions across the real estate function. Primary responsibilities include, to redefine and manage the governance of all operational support, as well as set organizational strategy for all the real estate functions. Ensures manager accountability and leads professionals managing all aspects of operations, such as process management, M&A, technology tools and data governance, contracts/sourcing, business controls, communication, and audit support.

Oversees operational performance at the functional level working closely with functional leaders to ensure quality, excellence in execution, and ensuring scope and scale of services are aligned with corporate and functional objectives. Thought leader working across functions and geographies to guide management decisions, implement strategies, and solution challenges. • Responsible for managing and/or coordinating all operational activities across the real estate function, driving clarity and consistency, process adherence and modification, prioritization and streamlining to facilitate ease of execution ensuring operational effectiveness across the real estate function. Direct oversight of the following areas:

• QA/QC; responsible for customer satisfaction surveys and quality

• Employee Engagement; focus on wellbeing of employees across functions

• PMO Governance; working with all functional groups to align resource activity

• Contract & Vendor Management; coordination with sourcing/procurement

• Communications & Brand; coordination. With corp. communications & IT on all support

• Business Controls; ensuring proper controls and governance

• Audit Compliance; SPOC for all IA activity and coordination across function

• Technology Tools and Data Integrity; IWMS tools and all data oversight

• Mergers & Acquisitions; SPOC, ensuring consistent coordination and tracking

• Policy & Process Enablement; developing, redefining, and executing

Key Responsibilities:

• Provides and develops strategy and direction and manages all real estate technology solutions, system tools, data and function reporting (consistency, mechanisms and platforms), with a focus on consistency, accuracy, and efficiency. Working with internal Sentral IT platform and external partner systems.
• Develop, implement, and manage organizational policies, goals, performance standards, and processes. Managing process systems and tools, defining process & policy, metrics, optimizing landscape and driving utilization and innovation. Working on highly complex issues where analysis of situation requires an in-depth understanding of organizational objectives.
• Manage all business controls to ensure adherence to policies and procedures. Work with audit teams before, during, and after all functional audits to ensure all risks are mitigated. Develop QA/QC principles, processes, and measurements.
• Lead all merger & acquisition activity for the department as single point of contact for all due diligence and monitor all functional involvement for appropriate execution. Applies strategic goals and objectives to obtain results.
• Manage, track, and analyze supplier relationships and comprehensive OKRs, as well as internal metrics and benchmarking. Analyze external business environment to anticipate trends and influence strategy.
• Collaborate with leadership and manage organizational talent issues, employee opinion surveys, recruitment activities, development & upskilling activities.

Qualifications and Education Requirements

• Bachelors Degree required (ideally in business administration)
• Proficient with Property Operating Systems (Yardi, Entrata, Onesite)

Preferred Skills

• 15 Years' professional experience in business operations or real estate

• 6 years of diversified leadership, planning, people, and organizational motivation skills

• Requires detailed and functional operational expertise

• Provides professional and technical thought leadership in real estate operations

• Comfortable and knowledgeable in business administration and finance principles & modeling

• Proficiency in real estate technology, software to support function and responsibilities

• Experienced in data governance, analytics, and reporting

• Proven leadership; building relationships, collaborating, influencing

• Convincingly influential with presentation, and communication skills

• Effective analytical, problem-solving and articulation abilities

• Strong organization and time management skills in a remote working environment

• Strong business solution skills

• Pragmatic, driven to solve and overcome challenges