Duties

Supervises waitresses, waiters and bus persons in their duties of providing maximum customer service; ensuring that it is rendered in a courteous manner using proper etiquette. Briefs service personnel on menu items and assigns their workstations and waits tables. Ensures that personnel are properly attired in accordance with established standards. Trains new service employees in correct service, customer contact techniques, setting a Mess Night and Dinning Inn and provides continued on the job training. Enforces operating rules and safety requirements. Orchestrates service employees in a cost effective manner for regular operations and private banquet functions. Responsible for the cleanliness and appearance of banquet functions. Directs the placement of table settings for private banquet functions. Organizes workstations with all necessary items for expedient service flow and table resetting. Greets customers entering banquet rooms and directs them to the appropriate area to maximize service and facilities customer location preference. Receives and answers customer complaints concerning food or service. Informs management of all problems. Ensures private party function areas are clean and that the room is set up appropriately. Ensures wait staff know and use proper custom and etiquette procedures and ensure proper techniques for serving and clearing food, desserts, drinks and pouring wine. Coordinates with custodian personnel in cleaning and setting up for private parties. Keeps a monthly inventory of all china and banquet equipment, working close with Banquet Manager on ordering supplies for catering functions. Overseas the operation of a private banquet function when required. Attends catering meetings and updates appropriate copies of private banquet contracts outlining any required changes. Requisitions for linen requirements for dining room and private functions. Develops and ensures implementation of an activity safety program in accordance with the Base Safety Program. Conducts safety meetings at least quarterly. Advises employees of available safety regulations, instructions, materials and equipment. Promptly reports workplace accidents to the Human Resources Office. Ensures safety training is provided to employees. Complies with OSHA standards and takes action to correct unsafe or unhealthy working conditions. Ensures employees understand safety infractions that can result in disciplinary actions, and follows through with appropriate action. Ensures minimal loss of duty by complying with “Return To Work” program initiatives, and following up on employee well being. Supervises employees to include: assigning and distributing work, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave, recommending and completing personnel actions, completing performance reviews and signing timecards, training employees, keeping abreast of and actively supporting the principles of the EEO program, and prevention of sexual harassment. Must be alert to alcohol abuse, and take appropriate action. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned.

Requirements

Conditions of Employment

• See Duties and Qualifications

EVALUATIONS:

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

  • Stability of Federal Civilian Service
  • People with passion for doing work that matters
  • Quality of Work Life Balance
  • Competitive Pay
  • Comprehensive Benefit Packages
  • Marine Corps Exchange and Base Facility Privileges

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Varies - Review "OTHER INFORMATION"

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org

  Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

  Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

  Agency contact information

  QUANTICO MCCS

  Phone

  703/784-3454

  Email

  mccsquanticohumanresources@usmc-mccs.org

  Address

  QUANTICO MCCS
  MARINE CORPS COMMUNITY SERVICES
  ATTN: PERSONNEL OFFICER
  QUANTICO, VA 221345001
  USA

  Next steps

  All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

Open to Public