Job description

Warehouse Customer Service Representative

Under supervision from a supervisor or manager, the Customer Service Representative provides clerical support as it pertains to the warehouse, transportation, inventory, or general offices.

REQUIREMENTS

· High school diploma or equivalent

· Experience as a clerk in a warehouse/distribution environment performing duties such as transportation coordination, inventory, shipping/receiving, coordinating with various carriers, vendor and customers strongly preferred

· Has the ability to make quick, reliable decisions that represent both the customer and Ryder

· Has strong written, organizational, and verbal communication skills

· Intermediate knowledge of MS Office products (Excel, Word, and PowerPoint)

· Knowledge of WMS systems preferred- SAP required

· Experience operating forklift equipment preferred

· Equipment certification may be required

· Excel experience a plus

RESPONSIBILITIES

· Performs administrative tasks for area or shift

· Maintains filing systems and documents per Standard Operating Procedure (SOP)

· Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims

· Coordinates processing of export orders, filling out export paperwork, generates export labels, maintaining export paperwork

· Processes returns in Warehouse Management System (WMS) and maintains paperwork

· Pallet management: orders CHEP and white wood pallets for the site, conducts reconciliation of pallet count, researches large pallet system variances

· Using the location's WMS System, updates area or shift metrics as needed

· Additional duties as assigned, overtime as needed

Pre-requisites:

Exhibits excellent written/verbal communication skills. Must have intermediate knowledge on Excel and Windows or equivalent software. Should have some previous experience using the SAP system.

If you meet the qualifications listed above please fill out an internal application and give to your supervisor.

Job Type: Full-time

Pay: From $21.30 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Warehouse management system: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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