Job description

Brothers Services has an outstanding opportunity to join Maryland's top home remodeling companies. We are immediately hiring outstanding Window and Door Technicians to fulfill our customer orders quickly and professionally.

As a Window and Door Technician, you must have at least five years of experience installing vinyl windows, steel doors and moulding in a residential environment. You must have excellent attention to detail and the ability to act and react in a dynamic environment. The ability to communicate in a clear and concise manner is essential. The goal is to ensure 100% customer satisfaction while performing all activities in a safe, professional manner.

You will provide uncompromising service to Brothers Services’ customers through proper installation and repair of windows and doors. This position will work both independently and as part of a team.

Responsibilities:

• Comply with company, manual, and label safety procedures
• Comply with all state and federal regulations, company policies, procedures, and guidelines
• Keep scheduled appointments with customers
• Read and understand the scope of work from service ticket
• Follow all written and verbal directions including diagrams
• Obtain required materials listed from the scope of work
• Explain to customer the service procedures and answer questions
• Prepare job site for safety, cleanliness, and damage prevention
• Remove and disassemble existing windows and doors
• Install new windows and doors, following manufacturer and company instructions
• Perform general light carpentry
• Complete accurate and legible service tickets in compliance with company standards
• Perform thorough cleanup restoring the site to original or improved conditions
• Make recommendations to customers about additional repairs or services
• Collect service payments from customers
• Respond to service callbacks as required by the customer and scheduled by the company
• Report issues to manager as per company policy
• Work weekends as needed to service customer's needs
• Operate company vehicle in compliance with company handbook and motor vehicle laws
• Wash and clean vehicle and ensure proper maintenance and repairs
• Maintain timesheets within company policy
• Attend and complete training and meetings as required
• Maintain equipment and tools in good working order
• Perform other duties as required by management

Knowledge, Skills, and Abilities:

• Five years of experience installing windows and doors
• Good customer services skills. This includes active listening, assessing customer needs, and meeting quality standards for services.
• Knowledge of relevant machines and tools, regulation, operation procedures, and documentation to ensure effective, compliant, and safe operation and services.
• Ability to write, speak, and communicate in English and ability to read and understand technical drawings, specifications, and measures.
• Knowledge of materials, methods, and the tools involved in the construction or repair of houses or buildings
• Knowledge of arithmetic, algebra, geometry, and measurements and ability to draw, mark, and analyze diagrams legibly.
• Ability to use logic and reasoning to identify problems and determine best solutions.
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Minimum Qualifications:

• Compliance with Drug-free Workplace Policy
• Able to pass a pre-employment background check upon offer of employment
• Ability to pass and maintain any state regulatory agency required licensing/certification exams
• Able to pass internal technical exams
• Possess current Driver License in the state where you live/work, ability to operate a motor vehicle and maintain a driving record consistent with company standards
• Present a professional appearance including wearing an approved company uniform
• Able to work a 40-hour (minimum) work week
• Willing to work evenings and weekends as needed

Physical Demands:

The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job.

• Requires constant mobility including walking, climbing ladders, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing, climbing, pushing, pulling, balancing, picking up and carrying heavy items, stretching and standing for long periods
• Climbing into attics
• Working from elevated positions on ladders or scaffolding
• Daily physical labor
• Donning safety gear for extended periods of time including steel toed boots, eye protection, gloves, fall arrest gear, hard hats, hearing protection, respirators, long sleeves, etc.
• Lifting up to 100lbs
• Operation of hand and power tools
• Driving of automatic vehicle

Environmental Factors:

• Work mostly outdoors, in sometimes hot or cold weather conditions
• Some work in cramped spaces
• May encounter or work with insulation

Hours: Monday through Friday from 6:30 AM – 5:00PM. Some weekend may be required.

Compensation: Brothers Services offers a very competitive compensation package including salary with weekly pay, robust health benefits, paid time off and more. Our benefit package is outstanding!

Job Type: Full-time

Pay: $15.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Signing bonus

Experience:

• Residential Door hanging: 3 years (Required)
• Carpentry: 3 years (Required)
• Customer service: 3 years (Preferred)
• window installation: 5 years (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Work Location: On the road

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