SCHEDULE: 40 hours, Wednesday – Saturday, 245PM-1115PM *Essential Position during weather and other emergencies

Pays $25.12 per hour

LOCATION: 363 Albany Street, Boston MA

JOB DESCRIPTION:

SUMMARY OF THE POSITION:

The 3-11 Assistant Supervisor will assist the shift supervisor to manage the operations of the dayshift as scheduled including scheduling, rotations, crisis management, customer service, security screening, food service, clothing, toiletries, medical care and referrals, determining building security status day to day as needed. Preparing and sharing shift reports with other PSI Programs at the end of every shift.

The 3-11 Assistant Supervisor may be part of the daily shift rotation and will oversee all aspects of the Women’s Inn 3-11 shift in the absence of the Supervisor or as assigned by the Supervisor, including helping the shift stay focused on a service model that emphasizes the use of Trauma Informed Care, Crisis Prevention and Intervention Training principles (Non-Violent Crisis Intervention). The 3-11 Assistant Supervisor will ensure that excellent customer services are provided in the spirit of the Inn’s traditional hallmarks of dignity and respect for all our guests.

The Assistant Supervisor will ensure that their shift provides exceptional customer service to the guests they serve, PSI staff, and external visitors, volunteers and programs. They will work in partnership with other PSI departments and community partners to provide integrated service delivery which furthers our mission to eliminate homelessness. Attention to detail and accuracy is critical in this position.

The 3-11 Assistant Supervisor will work from, as well as motivate and coach the program staff, to adopt and enliven the following principles:

• Shelter is a temporary safety net, not a home.
• All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing
• Never warehouse or institutionalize our guests in our shelters
• Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.”
• Leverage guests’ strengths, assets, and connections to move quickly out of shelters and to any other housing
• Recognize the impact of violence and victimization on development and coping strategies
• Employ an empowerment model
• Maximize guest choices and control over her/his recovery based in a relational collaboration
• Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance
• Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology
• Minimize the possibilities of re-traumatization
• Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background
• Solicit guest input and involve guests in designing and evaluating services

REQUIREMENTS:

EDUCATION/TRAINING:

• High school diploma or GED
• Computer skills, including Microsoft Word, Excel and Outlook
• Bachelor’s Degree
• Bilingual, with a preference for English/Spanish
• Valid Driver’s License
• Experience with HMIS systems and data entry (ETO)

KNOWLEDGE/EXPERIENCE:

• Minimum of two (2) years in a leadership/supervisory position with demonstrated leadership and organizational skills
• Demonstrated ability to successfully lead in a human service setting with a strong concentration in working with individuals with multiple challenges including substance abuse and untreated mental illness
• Direct care experience with people who are homeless or experiencing poverty

• Four (4) years of prior supervisory experience

PHYSICAL ABILITIES/SKILLS:

• Ability to use a computer, calculator, fax, copier machine and other office equipment
• Ability to access different building locations, and different program sites
• Requires stooping, bending, stretching and may include lifting of guests at times
• Requires quick response in emergency situations

MENTAL ABILITIES/SKILLS:

• High degree of organizational skills
• Excellent oral/written communication skills and interpersonal skills
• Ability to talk (and listen) in a non-judgmental way
• Ability to perform an array of difficult tasks at the same time
• Ability to train, support, evaluate and supervise staff
• Ability to communicate with staff including setting clear expectations
• Ability to work as a member of a team and think creatively
• Ability to work with a diverse population and in a stressful environment
• Ability to respond safely, quickly, and calmly in emergency situations
• Willingness to continue to learn and improve in all areas of professional performance and development
• Ability to model performance and learned skills from PSI training in everyday work: CPI, Trauma Informed Care, First Aid, Code of Conduct, Harassment Policy, etc.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Provide team leadership and foster a positive work environment through team building, team meetings and staff development.
• Assist Supervisor with conducting regular staff meetings and individual supervision, as needed/assigned.
• Ensure that services are consistent in meeting the needs of our guests. As necessary, assist guests in understanding the shelter’s emergency services, procedures, guest rights and grievance procedures.
• Oversee day-to-day operations of program and participants in the absence of the Supervisor or as assigned; monitor participants, program and perimeter for safety concerns. Ensure guest participation in program development and changes through town meetings and other forums.
• Assess guest needs and make appropriate referrals for services. Provide appropriate documentation for each guest and each stay.
• Assist guests in understanding how services are provided, explaining procedures, answering their questions and explaining their rights and grievance procedures.
• Coordinate with the Volunteer Department providing support activities to HFI guests. As assigned, act as liaison to on-site volunteer groups and visitors.
• Keep timely and accurate records and documentation regarding clients and all necessary statistics including entry of all necessary data into PSI HMIS.
• Develop and maintain close working relationship with other staff, departments, programs and services to ensure cohesive delivery of services.
• Assist in developing procedures that ensure a safe environment for our guests. Monitor the building and neighborhood for safety/security. Document incidents and make appropriate changes in unsafe situations.
• Build a good working relationship with the neighbors and address neighborhood issues in a timely manner.
• Keep accurate records regarding payroll, staff evaluations, guest issues, and necessary statistics.
• Maintain the Daily Logbook, Referral Books, and Vehicle Logbooks at the Front Desk.
• Advise staff appointed as Key Carrier regarding matters of policy and procedure.
• Advise Supervisor of schedule, off site appointments and meetings.
• Participate actively in Inn wide task groups, forums and planning committees as needed.
• Comply with and model compliance with all PSI policies and procedures, including illness prevention and occupational health policies and procedures.
• Accept reassignment of alternate duties or work site in the event of an emergency affecting agency operations
• Performs other related duties as assigned by the Shelter Supervisor, Senior Supervisor, Shelter Director, Vice President of Emergency Services, Chief Program Officer or President and Executive Director.