• Manages the daily operations of the Work Management Department including the work management specialists providing direction on process and procedure ensuring efficient and effective workflow.
• Acts as the F&CS administrator for the F&CS Computerized Maintenance Management System (CMMS), addresses the needs of users, resolves data and process issues and creates customized reports and programing templates.
• Manages and documents current and future business processes for continuous quality improvements.
• Manages multidepartment initiatives that require extensive attention to detail and ability to track complex projects from inception and creates and implements auditing measures.
• Manages communication expectations for Work Management Specialists in Salesforce, Marketing Cloud and other data management programs.
• Devises, establishes and benchmarks key performance indicators (KPIs) and performance tracking tools to analyze the performance of F&CS.
• Creates and updates training documents to ensure accurate, consistent, and current messaging, communicates system-wide changes to Building Maintenance staff, provides guidance on processes and procedures relating to CMMS use and provides training to new CMMS users. Facilitates intake meeting structures.

Other Functions

• Participates in project-based initiatives.
• Performs other related duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Bachelor’s Degree and three years of related experience.
• 3-5 years supervisory experience.
• Advanced organizational skills, ability to manage several projects simultaneously, and capacity to handle competing priorities in a complex and dynamic working environment.
• Ability to analyze and interpret data and use independent judgement to coordinate, manage, and impart information, develop and implement policies and procedures, and incorporate them into efficient and effective workflows.
• Proponent of a respectful, inclusive environment that is supportive of diversity and an advocate of a positive and respectful workplace and committed to personal and professional competence, integrity, and collaboration.
• Participate in sensitive and/or not yet public University-related information discussions used only in fulfilling the responsibilities of the position and that every effort must be made to prevent unnecessary disclosure of information to others.
• Strong computer skills.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Experience in higher education.
• Experience using computerized maintenance management systems (CMMS).

Physical Demands/Working Conditions

Typical office environment.

Work Schedule

Monday through Friday, 7am-3pm.