Job description

POSITION SUMMARY: The Worker’s Compensation Clerk will support the Worker’s Compensation team through a variety of tasks under the direction of the Worker’s Compensation Manager.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.

• Documenting patient information in SOAP format after each medical visit.
• Schedule appointments for injured workers according to written protocols and enters information into the computerized scheduler.
• Assist with follow up phone calls providing basic first aid recommendations to injured workers
• Provide basic education and information to injured workers, making sure questions are answered.
• Submit initial visit authorization to clinic.
• Keeping patient records updated, upload relevant documents into the electronic file.
• Assist with the follow-up of specialty care referrals and services.

COMPETENCIES

Attention to Detail-exceptional organizational skills and attention to detail.

Judgement- Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Problem Solving -Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situation.

Communication Skills- Excellent communication skills, both written and verbal, are important when dealing with employees and management.

Ethics& Integrity-Earns others’ trust and respect through consistent honesty and professionalism in all interactions.

QUALIFICATIONS

Education and Experience

• High School Diploma or GED.
• Bilingual, English, and Spanish preferred.
• Clinical Medical Assistant Certification is preferred.
• Valid California driver’s license required.

Skills and Abilities

• Able to read, write and communicate effectively.
• Basic mathematical skills including addition and subtraction.
• Able to work independently with little supervision.
• Able to use both hands, arms and have good eyesight.
• Ability and willingness to work weekends, holidays, and extended hours.
• Able to walk, stand, sit, bend, kneel, stretch, and squat for long periods of time.
• Strong communication skills with staff, physicians, and patients.
• Must have good analytical and problem-solving skills.
• Ability to prioritize workflow in a fast-paced team environment.
• Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.
• Ability to use Microsoft Excel to review and compile data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements

Miscellaneous

• Reports to: Worker’s Compensation Manager
• Supervisory responsibilities: None
• Status: Hourly

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office setting.

Job Types: Full-time, Temporary

Pay: $17.00 - $18.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Reedley, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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