Job description

In-Person Full-Time Position in Castro Valley, CA (Non-Exempt)

Reports To: Youth Outreach Manager

Who We Are

Ruby's Place (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, and wrap around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. There are no barriers to participate in our programs.

Ruby's Place is led by survivors with a focus on reflection, innovation, and connection. We value diversity, and equity across all races, genders, sexualities, and abilities. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate an inclusive workplace that appreciates and emphasizes the voices of those most impacted by violence including women, individuals with disabilities, people of color, and the LGBTQ+ community. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust. We encourage those with lived experience with housing instability, trafficking, domestic violence, and interpersonal violence to join our team.

Who You Are

You have a strong commitment to preventing interpersonal violence as well as an understanding of, and sensitivity to, serving diverse populations. You have excellent interpersonal skills and strong techniques for relationship building. You believe people should determine their own path towards healing, and have an orientation towards survivor-centered services.

You are a go-getter who enjoys fast paced environments. You enjoy working both collaboratively and independently. You are adept at time management and highly organized with a proven ability to ensure you can meet deadlines, plan, organize and execute. You are comfortable working as part of a team and are an accountable collaborator. You excel at organizing, prioritizing, and following through on multiple time-sensitive projects. You are flexible, creative, and take initiative in handling emergencies.

What You Will Do

You will report to the Youth Outreach Manager. This position is expected to be in charge of running the daily operation of The Hangout, our youth center. In this role, you will be responsible for the administrative aspect of The Hangout. You are also expected to provide support to the youth coming on site, research resources, connect with Case Managers, communicate with Youth Services residential programs, and assist in facilitating activities and groups for our youth.

What qualifications are required for this position?

You Are Also:

• At least 2 years of experience in administrative work.
• You must have strong communication skills (verbal and written).
• You must have strong computer skills.
• You must be highly organized, detail oriented, flexible and able to multitask.
• You must possess an understanding of the dynamics of trauma sensitive care.
• The state mandated 40-hour Domestic Violence counselor certification is required.
• Must be able to lift 25 lbs.
• Must possess a valid CA driver's license, proof of insurance, and be approved by Ruby's Place insurance as a driver in order to drive agency vehicles.
• Background check, fingerprinting (Live Scan), completion of all Community Care Licensing documents are required. All licensing requirements of Community Care Licensing must be met.

What You Will Do

You will report to the Youth Services Manager. This position is a hands-on position, running the operation of The Hangout by Ruby's Place. In this role, you will assist the Youth Services Manager in the daily operation of The Hangout, working directly with the youth, answering our phone lines, providing peer counseling to clients on site, researching resources to provide the youth and sharing with the Youth Services team.

Responsibilities include

1. Answer phone line and provide customer service accordingly.

2. Research and maintain a log of resources for youth.

3. Coordinate with donors for donation drop off and organize donations accordingly.

4. Communicate with programs regarding donations, mail, etc.

5. Placing orders (i.e, office supplies, cleaning, etc)

6. Schedule monthly cleaning for all residential programs.

7. Updating internal website.

8. Provide emotional support to youth on site.

9. Practice active listening to clients.

10. Basic maintenance and cleaning tasks.

11. Provide confidential, client centered, holistic, trauma sensitive services.

12. Assist with general program operations.

13. Keep up with the calendar of activities at The Hangout.

14. Update the informational boards at The Hangout with new resources.

15. Assist in facilitating groups and activities at The Hangout.

16. Send emails to RP Staff to inform of any updates or events taking place at The Hangout.

17. Work with the communications department for social media content.

18. Fill out a functional timesheet by assigned due dates and in compliance with the time allocations.

19. Actively participate in reflective supervision.

20. Create and maintain documentation of processes and procedures in relation to duties of the job

21. Other duties as assigned by your supervisor.

Working Conditions

This role is not eligible for hybrid or remote work. All work is done on-site and all COVID-19 safety protocols must be followed. You must be able to stand for long periods of time and perform physical activities, including lifting up to 25 pounds. You will be subject to frequent interruptions and must be able to multitask and handle stress.

Applying

The pay scale for the Youth Advocate position is $21.40. The benefits that come with working at Ruby's Place at full-time hours include medical, dental, and vision plans, a life insurance policy, significant vacation, sick time, sabbatical, and immediate vesting in our 403(b) with a generous match. This is a full-time. This is a position based out Castro Valley Office. Applicants must be located in the greater Bay Area.

If all this sounds like a good fit for you, please submit your resume and, instead of a traditional cover lever, respond to the following three prompts:

• Why do you want to work for Ruby's Place and why are you a good fit for this role? (200 words max)
• Using the qualifications listed above (under Who You Are section), please list the top 5 qualification(s) that you feel you currently excel in and 2 qualifications you feel you will need to work toward proficiency. Please provide a brief explanation for each (a few sentences).

At Ruby's Place, we are committed to workplace diversity and providing equal employment opportunities. Please also note that we are going to be especially excited about candidates who understand the unique nature of a mission-driven organization and have lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime.

Job Type: Full-time

Pay: $21.40 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift

Work Location: In person

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