Job description

Network Doctor is an IT managed services firm where company culture and teamwork are essential. Our firm provides IT support to hundreds of SMB companies in the NY-metro area, across a diverse range of industries including finance, healthcare, real estate, non-profit, and others.

We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner. This ideology is at the core of our who we are and want to be. We are looking to hire individuals with a passion for working in a team environment alongside many talented technology and administrative professionals.

Our finance team works closely with many individuals in our organization the sales team, the project team, the procurement team, and the rest of the finance team. They help tie together the organization as a whole, including not only across different departments, but across the different divisions and locations as well.

The primary responsibility of this position is to handle many areas of billing related work. This includes making sure our receivables are accurate, up to date, and getting paid; maintaining relationships with clients; collecting on overdue invoices from clients and answering their inevitable questions about their invoices.

The candidate should be a motivated individual looking to work in a stimulating, fast-paced and fun atmosphere. Responsibilities will be diverse and often require personal judgment and significant follow through.

The future team member would work from our Joplin, MO office daily.

Day to day you are likely to handle:

• Weekly collection calls and T&M invoicing
• Reviewing time entries before invoicing
• Responding to client inquiries and working with various departments to resolve client issues
• Obtaining payment dates on larger invoices prior to due date
• Applying clients payments to open invoices accurately, making sure receivables in multiple systems match
• Ensuring to resolve any short paid or over paid issues
• Setting up agreements in ConnectWise and performing monthly agreement invoicing

Qualifications

This job absolutely requires the following:

• Great communication skills both strong verbal and written skills
• Must be organized and detail oriented
• Team player and friendly
• Excellent interpersonal, customer service and problem-solving skills
• Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities independently
• Proficient in Excel and other Microsoft office tools

You're probably right for this job if you have:

• Finance/Accounting degree and 1-2 years of relevant work experience (Accounts Receivable and Collections)
• Experience in various accounting packages (Xero, Sage Intaact, Quickbooks)
• Customer service experience
• MSP Experience is a plus
• Familiarity with the ConnectWise Suite of products is helpful but not a requirement

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance
• Work from home

Physical setting:

• Office

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Joplin, MO 64804: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Accounting: 1 year (Preferred)
• Microsoft Excel: 3 years (Preferred)
• Collections: 1 year (Preferred)

Work Location: Hybrid remote in Joplin, MO 64804

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