Job description

Job Summary:

The Administrative Associate facilitates the efficient operation of the assigned department by performing a variety of administrative tasks and will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.

Supervisory Responsibilities :

• None

Duties/Responsibilities :

• Answers and transfers phone calls, screening when necessary.
• Welcomes and directs visitors and clients.
• Processes and distributes mail.
• Maintains filing systems as assigned.
• Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.
• Responds to and resolves administrative inquiries and questions.
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Maintains office supplies and coordinates maintenance of office equipment.
• Maintains a system for recording expenses.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Coordinates and schedules travel, meetings, and appointments for managers or supervisors, as needed.
• Prepares agendas and schedules for meetings, as needed.
• Records and distributes minutes or other records for meetings, as directed.
• Performs other related duties as assigned.

Required Skills /Abilities :

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as record-keeping and filing.
• Proficient in Microsoft Office Suite or related software.
• Proficient computer skills with the ability to learn new software.
• Ability to work independently.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required.
• Associate’s degree preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Remote Work:

• None

Job Type: Full-time

Pay: $19.23 - $24.72 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Warwick, RI 02886: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service (Preferred)
• Office (Required)

Work Location: In person

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