Admissions Counselor
Full Time
Chapel Hill, NC 27599
Posted
Job description
Posting Information
Department
Kenan-Flagler Bus Sch-330100
Career Area
Student Services
Is this an internal only recruitment?
No
Posting Open Date
04/21/2023
Application Deadline
04/27/2023
Position Type
Permanent Staff (SHRA)
Position Title
Admin Support Specialist - Advanced
Salary Grade Equivalent
GN08
Working Title
Admissions Counselor
Position Number
20054251
Vacancy ID
P017310
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week
40
Work Schedule
Monday-Friday 8am – 5pm.
Work Location
Chapel Hill, NC
Position Location
North Carolina, US
Hiring Range
$41,000 – $50,000
Pay Band Information
To learn more about the pay band for this branch and role, please see
the Career Banding rates spreadsheet.
Position Summary Information
Primary Purpose of Organizational Unit
At UNC’s Kenan-Flagler Business School, we think differently; and more importantly, we teach differently. Opening our doors as the Department of Commerce in 1919 and awarding our first degrees to 12 students in 1921 was the beginning. Today, we have become a top-ranked business school comprised of several professional and academic degree programs that serve over 3,000 students. At Kenan-Flagler, our greatest assets are our people and our culture. We are rooted in our core values of integrity, inclusion, innovation and impact, and it goes back to our founding. It’s not just something on paper, we live it, we show it. Our mission is to prepare the next generation of business leaders by providing a world class education to our students. We seek to recruit diverse, innovative, and exceptional talent to achieve this goal.
This position is within UNC Kenan-Flagler Business School’s Marketing/Communications (MarCom) group, which is responsible for the strategic management of the School’s marketing, public relations, communications, and reputation management activities. The department works to ensure a unified School-wide marketing and communications strategy while providing leadership, counsel and services to academic programs, non-degree Executive Development programs, Advancement, the Frank Hawkins Kenan Institute of Private Enterprise, and School centers.
This position specifically supports the School’s top-ranked MBA Program, which delivers its curriculum in five formats: Full-time (residential), Evening Executive, Weekend Executive, Charlotte Executive, and Online.
This position is within UNC Kenan-Flagler Business School’s Marketing/Communications (MarCom) group, which is responsible for the strategic management of the School’s marketing, public relations, communications, and reputation management activities. The department works to ensure a unified School-wide marketing and communications strategy while providing leadership, counsel and services to academic programs, non-degree Executive Development programs, Advancement, the Frank Hawkins Kenan Institute of Private Enterprise, and School centers.
This position specifically supports the School’s top-ranked MBA Program, which delivers its curriculum in five formats: Full-time (residential), Evening Executive, Weekend Executive, Charlotte Executive, and Online.
Position Summary
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
We are seeking an Admissions Counselor to provide excellent customer service and guidance to prospective students who have expressed interest in UNC Kenan-Flagler MBA program. These interactions will include personal outreach, primarily via email, Zoom, phone, and online chat, to provide information on, and answer questions about, the MBA program and the admissions process. Ultimately, the Admissions Counselor will help increase the quantity, quality, and diversity of the program’s application pool.
The Admissions Counselor will possess excellent communication skills, a high level of organization, and the ability to present and promote the UNC Kenan-Flagler MBA program during on-campus, off-campus, and virtual recruitment events. The Admission Counselor may also help coordinate visits to classes, arrange for outreach between the MBA staff/students and prospective students, and provide regular reporting on outreach activities and the status of prospects and applicants. The Admission Counselor may also lead special projects for the Marketing and Prospect Management team or the MBA program at large.
We are seeking an Admissions Counselor to provide excellent customer service and guidance to prospective students who have expressed interest in UNC Kenan-Flagler MBA program. These interactions will include personal outreach, primarily via email, Zoom, phone, and online chat, to provide information on, and answer questions about, the MBA program and the admissions process. Ultimately, the Admissions Counselor will help increase the quantity, quality, and diversity of the program’s application pool.
The Admissions Counselor will possess excellent communication skills, a high level of organization, and the ability to present and promote the UNC Kenan-Flagler MBA program during on-campus, off-campus, and virtual recruitment events. The Admission Counselor may also help coordinate visits to classes, arrange for outreach between the MBA staff/students and prospective students, and provide regular reporting on outreach activities and the status of prospects and applicants. The Admission Counselor may also lead special projects for the Marketing and Prospect Management team or the MBA program at large.
Minimum Education and Experience Requirements
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Required Qualifications, Competencies, and Experience
Strong communication skills, both written and verbal. Ability and willingness to interact with people over Zoom, email, or phone for a large part of the day.
Strong organizational skills and the ability to simultaneously manage multiple relationships and conversations.
A strong customer-service orientation.
Ability to work in a team environment and work independently.
Strong counseling skills including listening, guiding and problem-solving.
Excellent professional judgment in handling demanding customers.
Working knowledge of Microsoft Office.
Strong organizational skills and the ability to simultaneously manage multiple relationships and conversations.
A strong customer-service orientation.
Ability to work in a team environment and work independently.
Strong counseling skills including listening, guiding and problem-solving.
Excellent professional judgment in handling demanding customers.
Working knowledge of Microsoft Office.
Preferred Qualifications, Competencies, and Experience
Bachelor’s degree and minimum two years of work experience preferred.
Knowledge of Slate, HubSpot, Salesforce, or other CRM systems.
Corporate sales or higher education admissions experience.
Excellent presentation skills.
Knowledge of Slate, HubSpot, Salesforce, or other CRM systems.
Corporate sales or higher education admissions experience.
Excellent presentation skills.
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Evening work occasionally, Overtime occasionally, Weekend work occasionally
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