Job description
DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.
Below are some of our benefits our employees enjoy:
- Medical, Dental, Prescription, Vision, Life and Disability Insurance
- Flexible Spending Account (FSA) as well as Health Savings Account (HSA) – save money pre-tax for eligible medical expenses
- Employee Assistance Program and Comprehensive Wellness Program
- 401 (k) Retirement Savings Plan with company match
- PTO - Paid Holidays and Vacation Time – encouraging work-life balance
- Continuous Learning and Development Programs
- Employee Referral Programs
- Pet Insurance plans
- Bonus Incentive Programs
- Growth opportunities
DYOPATH is searching for an Application Support Analyst to join the El Paso team, working with one of our top clients, El Paso Electric. This is a direct-hire, full time opportunity, and will be eligible for the DYOPATH benefit programs. Hours are Monday - Friday with optional shift start times: 7am/8am/9am (on-call rotation).
Job Summary:
We are looking for a highly motivated Application Support Analyst to assist in monitoring and maintaining the overall performance of assigned applications and to appropriately triage incoming service request and incidents to resolve or escalate the request to the appropriate team.
About Us:
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability. Our team is passionate, fun, creative and courageous in communications.
Essential Duties:
Responsibilities will include but not limited to:
- Provide technical and functional solutions and advice to team members, managers, and end users and effectively balance multiple assignments and priorities.
- Resolve complex problems for various sized applications.
- Test and document programs according to standards to meet business.
- Application Support Engineer / Developer to perform computer application development and support of both custom and COTS applications.
- Documentation and implementation of application programs using standard processes.
- Integrate with and maintain existing code base using industry and firm best practices, including source control (GIT).
- Other duties as assigned.
Qualifications
- Experience managing large, complex individual assignments.
- Demonstrate understanding of web development, client/server concepts and object-oriented design, including experience in Windows and Linux based systems.
- Programming skills with .NET Framework, C#, ASP, VB and VBScript, PowerShell scripting
- Experience using web technologies (HTML, CSS, JavaScript, jQuery)
- Experience with SQL, PL/SQL on relational databases (Oracle and SQL Server)
- Knowledge of design patterns and practices.
- Proficient in RESTful APIs.
- Strength in data structure, algorithm, multithreading, and concurrency.
- Knowledge of the Electric Distribution, Electric Transmission, Customer Contact Center, and Power Delivery Business and/or their applications highly desirable.
- Ability to quickly learn and apply knowledge in a rapidly changing IT environment.
- Ability to work independently and properly prioritize multiple tasks/projects.
- Ability to work effectively in a fast-paced, multi-tasking environment
- Ability to meet deadlines and operate effectively under pressure of tight deadlines.
- Self-motivated with excellent organizational and time management skills.
- Strong interpersonal skills.
- Strong communication skills including verbal and written formats and ability to listen effectively.
Requirements
- Bachelor's Degree preferred
- 7 years in overall IT experience in lieu of Bachelor's Degree
- 2-5 years of experience with application development and support
Work Environment
- Fast-Paced, High activity environment
- Office location: El Paso, TX
- May be required to travel domestically and/or internationally
- A one-week on-call support rotation is required after hours
- Lifting and/or Pulling up to 40lbs.; Sitting, Bending, Standing
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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