• Develop and maintain member relationships.
• Maintain positive member relations while adhering to policy and procedures.
• Address and resolve member complaints in a timely manner.

• Contribute to the successful achievement of Organizational and Departmental goals as set by the Principal Vice President, Business Development and/or SVP of Operations.
• Develop and maintain relationships with key vendors
• Identify new product/business opportunities based on member needs on an ongoing basis

• Be responsible for the daily operations.
• Hire, train, and develop a motivated and professional staff capable of providing efficient and effective branch services to the Credit Union's members.
• Proactively develop a department culture where employees seek opportunities to cross-sell products and services for the betterment of our members.
• Manage weekly work schedule and labor costs of associates.
• Prepares branch reports and performs sufficient analyses on these reports to interpret data into meaningful and useful information as well as establishes trends and submits recommendations to Principal Vice President, Business Development and/or SVP of Operations and Information Technology when appropriate.
• Be responsible for understanding and complying in an accurate and timely basis with all Bank Secrecy Act/Anti-Money Laundering/OFAC requirements that pertain to your position at LFCU and as directed by management and/or the SVP of Risk Management.
• Exhibit a wide degree of creativity and latitude.
• Performs other duties as assigned by the Principal Vice President, Business Development and/or SVP of Operations.

• Provide all members with professional support, accurate information, and friendly service.
• Represent LFCU in a professional manner.
• Troubleshoot and resolve internal inquiries in a timely, friendly and professional manner.
• Maintains confidentiality at all times.
• Maintain a dependable record of attendance and timeliness.
• Have a desire to work in an inclusive and diverse office culture.
• Be enthusiastic and positive about your role in the company’s success.
• Be excited to collaborate with others on strategic projects and daily operations.

• A positive credit standing.

• Integrity.
• Accountability.
• Communication.
• Loyalty.
• Adaptability.

• Two years to five years of similar or related experience.

• A two-year college degree or completion of a specialized course of study at a business or trade school.
• Must have working knowledge of MS Office applications including but not limited to Outlook, Word, Excel and other applications.

• Excellent written and verbal communication skills.
• Excellent organizational and time-management skills.
• Ability to meet deadlines while prioritizing a changing workload.
• Ability to work independently in a fast-paced environment.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities becomes necessary. Must have the ability to interact with people and focus on details and follow-up on time sensitive material.

• This position requires manual dexterity, the ability to lift files and open cabinets.
• This position requires bending, stooping or standing as necessary.
• This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

When you choose a Lafayette Federal career, you choose to work in an environment where member focus is our bread-and-butter. We have a stable presence in the Washington Metropolitan area, a tenacious spirit and a genuine love for what we do — serving our members. If you seek a career in banking, our job openings offer you an excellent chance to learn and advance. We are a strong organization, poised for growth, and we are constantly broadening our reach. We believe an inclusive equal opportunity workplace reflects the communities we serve and leads to fresh ideas. Valuing diversity extends to the recruitment and ongoing engagement of employees to member cultivation. It’s part of who we are. Consider a Lafayette Federal career if you want: An opportunity to make an impact in the lives of our membersA chance to work with some of the best minds in banking todayA forward-thinking benefits plan and competitive payAn environment that values differences in people Employee Benefits: We are committed to maintaining an attractive benefits package that gives those with Lafayette Federal careers the resources they need to effectively manage their health, promote their well-being and help plan an exciting future.! We offer an outstanding benefits package that includes: • 401(k) with Employer Match and Profit-sharing • Generous Paid Time Off Package • Group Health Insurance for Single and Family Coverage • Flexible Spending Account • Health Savings Account with Employer Funding • Life and Accidental Death and Dismemberment Insurance • Short and Long-Term Disability Insurance • Dental Reimbursement • Commuter Benefits • Educational Assistance In addition to the benefits listed above‚ LFCU fosters a great work environment. Just ask our employees! *Lafayette Federal Credit Union is an equal opportunity and e-verify employer.* EOE/AA/VETERAN/DISABLED