Job description

About Us

Progressive Implantology & Periodontics is dedicated to its patients and team members. As a specialty dental group, Progressive Implantology provides care under the guidance of our Periodontists, Oral Surgeons, and Hygienists. This of course cannot be done without the support of the rest of our team. Working at Progressive Implantology gives you opportunities to grow, both personally and professionally. Our team is coached, mentored, and trained from day one. We believe in the personal and professional growth of every team member. You’ll have opportunities to learn and grow through our various growth paths. Our commitment to our patients and our team is what unites us. Our goal is to educate our patients to empower them to be able to make personal informed decisions regarding their dental health

Working at Progressive Implantology is different and that’s not just because we offer growth paths. We want you to be you! Our team members are appreciated, and we value their contributions and authorship as we seek continuous improvement. We believe that being different is better than “being better”. Why? Because each of us bring something unique to the team. We recognize that each individual can contribute in valuable ways to our patients, referral sources, and each other.

The Assistant Practice Manager will work closely with our Administrative and Clinical teams, ensuring they are supported with guidance to achieve the goals of each position and the organization. This role is vital to the success of the practice by effectively leading the team through day-to-day operations. The Assistant Practice Manager will report to the Operations Manager.

Our Core Values

At Progressive Implantology & Periodontics we believe that our team is made up of ROCStars. Because of this, we pride ourselves on upholding these values in everything we do:

Rise – We want our team to experience continuous growth by rising to each challenge. We want our team to grow personally and professionally.

Own-It – Our team has a consider it done mindset, taking responsibility and ownership of their work.

Contribute by caring for our patients, being a team-player, and helping our community.

Smile Squad – Our team is known as the Smile Squad. It’s enjoyable to be around people who are happy,

We all share these core values - and so will the next team member we bring on!

A Day in the Life of an Office Manager

On any given day at Progressive Implantology you can expect to encounter the following:

• Arriving 15 minutes before our first patient arrives to be ready for our huddles.
• Working with a driven team of diverse individuals.
• Working in an office that strives for continuous improvement.
• A team that treats every guest with compassion and humanity.
• Working with patients to educate, receive feedback, and to ensure the team is able to provide them with an experience that aligns with the practices mission.
• The team you support will see between 75-120 patients each day.
• Training and coaching team members to help them develop their potential
• Connecting with vendors and suppliers, building relationships, and ensuring offices have what they need to care for our patients.
• Serve as the “go-to” with any questions and concerns that arise from team

members & patients.

• Ensure optimal patient flow.

This role is for you if:

• You love working in a fast-paced environment.
• You thrive when you can problem solve various challenges.
• You enjoy open and honest communication.
• You love working with patients.
• You can’t live without rising and contributing to something bigger.
• You act as a leader and can hold others accountable.
• You understand conflict resolution and are able to address difficulties with others.
• You are able to multitask and accomplish multiple projects at the same time.
• You have an ability to prioritize and plan ahead.
• You are comfortable speaking in front of others or groups of people.
• You understand what it takes to work together as a team
• You are able to evaluate and record performance-based behavior of the team
• You are able to demonstrate as many administrative tasks as possible i.e. answering phones, collecting payment, reviewing treatment plans, etc
• You demonstrate a positive attitude, self-motivation, organization, and

resourcefulness.

• You maintain a reputation, through proven action, of being team oriented and

willing to assist where/when needed.

• You have exceptional communication skills with the ability to demonstrate these

skills in both face-to-face and electronic formats including but not limited to

telephone and email systems with special attention to detail and accuracy.

• You are driven by results, solutions, and impact

This role is not for you if:

• You have difficulty identifying opportunities for improvement and are content with

the status quo.

• You see leadership as something that does not improve, develop, or change over

time.

• You do not like metrics and feel uncomfortable “keeping score.”
• You treat this position as a job and not a career.
• You prefer to work behind the scenes as opposed to directly with people.
• You do not feel that contributing to a team is important.

What winning looks like:

• You’ll help lead us in hitting our specific practice goals for production, collections,

profitability, and more!

• We support you in winning by reviewing metrics related to production, collections,

scheduling efficiencies, employee performance targets, practice performance

optimization, and systems and process implementation weekly and providing

ongoing support and training to set you up to succeed!

• You attribute to a culture that is positive and accountable
• Your leadership is proven effective by employee growth and retention
• You accomplish tasks and projects in a timely manner that allows you to assist in day-to-day operations

What’s next?

Still want to join our team? Great! If you have 2+ years of relative experience effectively

managing results driven teams and are looking to make a difference in the community,

apply today! We take culture very seriously, and because of that, when it’s right, it’s right. If after reading the full job description you are thinking, “this sounds PERFECT for me," then we want to get to know you. When you join the team here at Progressive Implantology & Periodontics you can expect every day to be a fun adventure that you get to experience with a driven group of really cool people. We strive to Rise, Own-it, Contribute and hope you will too by joining our Smile Squad.

Benefits:

• 401(k)
• Dental Insurance
• Disability Insurance
• Flexible Spending Account
• Health Insurance
• Life Insurance
• Paid time off
• Vision Insurance

Location:

Multiple locations including Pittsford, Brockport, Geneseo, Greece, and Webster.

Job type: Full-Time, non-exempt

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Prolonged periods of walking throughout the practices.

Must be able to drive between practices.

Must be able to lift up to 30 pounds at times.

Must be able to talk with patients both in person and on the phone.

Job Type: Full-time

Pay: From $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Dental office: 2 years (Required)

Work Location: In person

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