Job description
Summary:
Serves as the leader and oversees the retail operation of a specific store, in conjunction with General Manager or Branded Foods Restaurant Manager; helps ensure that the store operates efficiently and in compliance with applicable federal, state, and local laws and Company policies.
Responsibilities:
Responsibilities:
- Provides customer service leadership and direction, in conjunction with General Manager or Branded Foods.
- Restaurant Manager, for the entire store and a team of employees working in that location.
- Trains, schedules, and coaches all new and current store associates to ensure store positions are staffed to appropriately handle customer service needs.
- Adheres to and trains employees on federal, state, and local regulations and ensures the sale of age-restricted products are prohibited to individuals under the minimum age requirement.
- Helps ensure that employees follow all Company policies as detailed in the Operations Manual and compliance.
- with federal, state, and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards.
- Works in tandem with the manager of the store to ensure leadership is available to customers and employees at all times.
- Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable backup has been provided.
- Assists in identifying qualified applicants, performing interviews as needed, and making employment decisions including, but not limited to hiring, evaluating, scheduling, training, and disciplining as needed.
- Ensures applications and staffing forecasts are forwarded to recruiting centers when applicable.
- Promotes an environment focused on customer service, satisfaction, and store cleanliness.
- Maintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivity.
- Handles escalated customer concerns and emergencies in absence of the manager. Seeks appropriate resolution for the situation while observing Company guidelines.
- Helps perform and supervise all minor maintenance tasks to eliminate inconvenience to the customer; supports procedures for additional repairs, and maintains work orders.
- Responds quickly to all emergencies for the safety and security of customers and employees and notify the appropriate individuals.
- Ensures proper execution of Company standards by maintaining knowledge in the following sales responsibilities: food focus, counts/inventory, vendor relations, and selling point/engagement.
- Assists in implementing all merchandising, marketing, and food service programs, which includes maintaining plan-o-gram integrity, appropriate sign placement, and proper preparation and execution of food service products.
- Promotes store sales and selling initiatives and encourages the team to strive to reach goals and objectives.
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