Brandywine Counseling Behavioral Health Receptionist, Milford Location

Since 1985 Brandywine Counseling & Community Services, Inc. (BCCS) has been a trusted provider of outstanding substance abuse and behavioral health treatment. BCCS is a community organization that prides itself on helping members of our community recover with dignity. We enhance the quality of life by creatively providing Education, Advocacy, Prevention, Early Intervention and Treatment Services. We promote hope and empowerment to persons and families touched by mental illness, substance abuse, HIV and multiple occurring diagnoses, and their related challenges.

The Behavioral Health Receptionist has primary responsibility for clerical duties involved with coordinating client care at the site. These duties include but are not limited to greeting clients/visitors, answering phones, directing visitors/clients to the appropriate areas and performing routine clerical duties. It is also the responsibility of this position to model and maintain high professional conduct and standards.

As a Behavioral Health receptionist, you will:

Assure telephone is answered in a timely manner and all messages are relayed to the appropriate department or person.

Check and prepare reminder calls or correspondences for clients.

File and retrieve all documentation needed to stay in compliance with DE state and federal regulations.

Obtain client demographics, authorization release and verifying insurance information at each visit.

Obtain necessary client information to meet current Federal guidelines and insurance use guidelines for electronic medical records.

Enter and scan pertinent client information into EMR including client authorizations, client letters, recent labs delivered etc.

Schedule follow-up appointments and inputting recall notices into EMR as needed

Identify and resolve minor client billing complaints

Request medical charts from hospitals and other medical centers.

Obtain information sheet on new clients and prepares charts, including initiating new charts or retrieving existing charts.

Perform other related duties as assigned by Program Manager or Office Manager

Qualifications for this position are:

REQUIRED: High School Graduate or Equivalent

PREFERRED: Associate degree

REQUIRED: 1 year in office environment, 3 years related experience, some knowledge of treatment for Substance Use Disorder/Mental Health Disorder.

Bilingual with fluency in reading/writing in Spanish is preferred.

Schedule:

Monday-Friday 7:00 AM - 3:00 PM

The compensation package for this position includes:

A competitive salary

Group medical, and dental coverage with low employee costs

34 paid days off annually

Tuition reimbursement, a retirement plan with a company match and much more!