At Sunseeker Resort Charlotte Harbor we believe you are at the heart of our success. Opening in Fall 2023, Florida’s newest destination resort is a wholly owned subsidiary of Allegiant Travel Company and occupies over 22 waterfront acres with 785 guestrooms, including 189 Signature Sunsuites™. Set upon the Peace River and Florida Gulf Coast, this premier property offers 20 original food and beverage concepts; including seven stand-alone restaurants, eleven bars and lounges, two poolside offerings, and a 25,000-square-foot multi-dining experience. Additional hotel amenities include a waterfront promenade, two unique rooftop and waterfront pool experiences, 60,000 square feet of combined convention space, a full-service spa and salon, a 7,100-square-foot state-of-the-art fitness center with four group exercise studios with specialty instructor lead classes, six retail and market shops, and an 18-hole championship level golf club exclusive to hotel guests only. The resort is conveniently located within a short drive of Punta Gorda, Fort Myers, Sarasota, St. Petersburg-Clearwater, and Tampa airports. We recognize that our employees truly bring something special to Sunseeker Resorts and our mission is to find the most talented and unique team members wishing to create memorable moments for our future guests.

Sunseeker Resort Charlotte Harbor is currently searching for a Bell/Valet & Transportation Manager to join our opening team!

The Bell/Valet & Transportation Manager is responsible for the seamless operations of the Front Services department within Hotel Operations. The Front Services Manager is to supervise and train all Bell, Valet, and Shuttle Driver positions. Maintain all Luxury Experience standards during the Arrival/Departure process. Maintain the flow of luggage and vehicles throughout the Arrival process, provide efficient delivery of luggage and Guest Amenities, ensure a smooth luggage/vehicle retrieval, and exercise caution with guest property, and Resort vehicles and equipment.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.

Job Duties

• Maintain current understanding of the day’s business activities. Picking up VIP Guest, Guest luggage delivery, Valet parking and Shuttle guest back and forth from the golf club and airport.
• Work with the Director of Front Office & VIP Services to ensure proper staffing levels for Bell/Valet, and Shuttle driver positions.
• Create luggage delivery lists and operations, when required, for all Groups.
• Ensure there is proper line management of all guests from the porte-cochere to the Lobby desks.
• Coordinate with shuttle drivers, and outside transportation drivers to ensure guests and luggage are handled properly, and that luggage arrives to the designated location within the Resort in a timely manner.
• Provide accurate and timely documentation and reports of departmental activities and status including claim checks, vehicle damage, statements, and conditions with require attention.
• Supervising all valet employees, including communicating schedules, verifying hours worked, and addressing any disciplinary issues that arise.
• Maintaining valet operations according to policy and procedure.
• Assist with monitoring the daily operations and consistently support Front Services team members in their knowledge of how to execute Standard Luxury Service Expectations and Standard Operating Procedures. Assist with managing the delivery and measurement of guest service within the Front Office consistent with Sunseeker Resorts’ core service standards and brand attributes.
• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction, quality hiring, and training.
• Coordinator with VIP Manager on picking up VIP guest/departures.
• Ensure all Valet Booth and Bell Storage is stocked with inventory and cleaned.
• Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy.
• Exercise discretion and independent judgment when evaluating new programs, new services, and new ideas
• Stay abreast of property goals in order to create, support and present departmental goals to executive leadership
• Continue to learn and be on the forefront of new technology for the hotel industry
• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
• Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management
• Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
• Perform other functions as needed.

Minimum Requirements

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.

• High school diploma, GED, or equivalent
• Minimum of two (2) - four (4) years' experience in Front Services, valet, and/or shuttle operations
• Minimum of two (2) - four (4) years' experience in a supervisory role in a larger integrated resort/hotel setting
• Class C CDL license required with clean driving record
• Experience with Forbes Star and AAA Diamond standard a plus

Other Minimum Requirements

• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office and CVPS system.
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor

Benefits of being a Sunseeker Team Member

Working for a Company that truly values its Team Members is one of the great advantages of being a member of the Sunseeker Team. We’re proud to reward the talent, hard work, and dedication of our Team Members with an attractive Benefits package including:

• Medical, Dental & Vision Insurance
• Company Paid Life & AD&D
• Long-term Disability
• 401(k)
• Travel Benefits

EEO Statement