Building Assistant I

The Multi-Service Center’s (MSC) mission is to build a future without poverty by creating pathways to

help, hope, and dignity for our neighbors. By joining MSC, you will strengthen communities throughout

the region by reducing barriers to becoming economically stable.

At Multi-Service Center, we believe that diversity, equity, and inclusion drive success for our clients,

community, and employees. We are stronger as a team when we welcome diverse employees,

perspectives, experiences, and approaches to foster belonging and a more informed workplace.

MSC is currently seeking a full-time Building Assistant I to provide excellent customer service as

well as monitoring and assisting with the safety and security of the building and our tenants including

de-escalation utilizing diversity, equity, and inclusion principles, enforcing building rules, providing

resource navigation, and assisting MSC (Multi Service Center) staff with unit turnovers. Maintain

service-delivery based on the knowledge of the Housing First model and harm-reduction policies.

The Building Assistant I report to the Community Manager. This position is located at our MSC

WILLIAM J WOOD VETERANS HOUSE (WJW). It might require visiting other King County services sites.

Status and Schedule

• Non-Exempt, Full-time, Wednesday to Friday 3:30 PM – 12:00 AM, Saturday and Sunday

9:30 AM to 6:00 PM.

Overview of Responsibilities

• Monitor in and out traffic at the front door, workstation, the front lobby, and outside of the

facility.

• Do periodic building sweeps as needed, and continuously tor all onsite cameras.

• Develop supportive relationships with residents and authorized guests by using motivational

interviewing strategies and supplying an informal listening ear for guests experiencing

difficulties.

• Provide services, resources, and information to residents.

• Maintain a binder of local resources.

• Field questions and concerns from individuals denied services whether due to lack of funds or

ineligibility

• Maintain the calendar for daily and/or monthly activities at William J Wood Veterans House.

• Work with other staff to provide behavioral management for diverse populations including

individuals with chemical dependency and/or mental health barriers.

• Respond to residents who are in crisis, having medical emergencies, or showing disruptive

behavior (including fights, drug dealing, etc.), and leverage law enforcement, and emergency

services, as necessary.

• Maintain written and computerized records including incident tracking, resident tracking form

and daily logs tracking form.

• Communicate with other team members throughout the shift to make sure everything is done,

and everyone is aware of any ongoing issues. This includes completing incident forms as

needed, completing daily log report, and alerting necessary staff of any urgent building and/or

tenant needs.

• Understand and adhere to MSC policies around confidentiality and all standards of conduct as

described in the MSC Personnel Manual.

• Travel to MSC offices and program meetings throughout south King County and the city of

Seattle.

Requirements

• High School Diploma or equivalent. Post High School education preferred.
• Valid Washington State driver’s license, proof of current auto insurance, and reliable

housing, employment, education, children's services, and/or substance abuse.

• Empathy for low-income, homeless, elderly, and otherwise families and individuals in need.

• Must be able to speak, read, write, and understand English.

• Be proficient with basic computer skills, including MS 365 email and calendaring, Word and

Excel, and a willingness and ability to learn additional databases.

• Knowledge of multi-line phones.

• High-level communication skills.

• Demonstrated excellent customer service skills and phone manners.

• Accurate, efficient, detail-oriented work skills; organization, leadership, flexibility, problem

solving, and decision-making abilities.

Wage/Salary Range

Grade: 10 - $19.18 - 20.63

Benefits

• Medical Plans – employee premium as low as $40 per month for employee coverage

• Dental and Vision – employer pays for employee coverage

• Health, dental, vision coverage available for spouses/domestic partners and dependents
• Employer paid life (1x annual base pay) and long-term disability insurance (60%)

• Flexible Spending Accounts
• Employee Assistance Program

• Immediate participation in 401k available; three percent MSC contribution once eligibility is

• 14 paid holidays (including your birthday!!)

• As a 501(c)(3) employer, full-time employment at MSC may qualify you for education loan

• Professional development opportunities

• Fun team-building events including a holiday party and summer picnic
• Free onsite parking
  

Join our mission!

To apply, please send your resume and cover letter to jobs@mschelps.org.

No phone calls please.

Multi-Service Center is committed to creating a diverse and inclusive environment. MSC is proud to

be an Equal Opportunity Employer. MSC welcomes all qualified applicants and will receive

consideration for employment without regard to race, color, religion, gender, gender identity or

expression, sexual orientation, national origin, genetics, disability, age, or veteran status.