Business Banking Sales Effectiveness Lead
Full Time
Remote
$116,900 - $234,300 a year
Posted
Job description
Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: Leadership role responsible for supporting the execution of Business Banking sales and service performance across the footprint. Ensure successful execution of the sales and service process, including aspects related to the Consultative Sales and Service process, Playbook Execution, Performance Management process, and Talent Development. Key Partners include: Enterprise Learning, Human Resources, Consumer Reporting, One Bank Business Partners, Retail Group Managers, and Small Business Segment Leader.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Drive consistent execution of the Consultative Sales and Service process across the footprint.
- Provide training and sales tools to bankers to support their achievement of goals, market share capture, deepening current customer relationships
- Partner with the National Business Banking Sales Manager, Small Business Segment Leader, SBA Director and Business Specialist Manager to define and establish the sales job family, roles, goals, activities and expected outcomes.
- Develop and establish the use of appropriate sales tools in the financial centers for Retail Small Business and Business Banking.
- Work across multiple functional areas to influence program and process improvements that increase sales and revenue results through improved coaching and sales tools.
- Develop and implement a process to continually monitor and improve operating rhythms.
- Refine Incentive Compensation plan protocols/activities.
- Other duties as assigned
SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and providing challenging opportunities that enhance employee career growth; identifying and developing the
appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
MINIMUM KNOWLEDGE & SKILLS REQUIRED:
- Bachelor's degree in Business, marketing, related field or equivalent work experience; MBA preferred.
- 10 years of banking and sales management experience.
- Previous leadership role in Sales and/or Project Management is a plus.
- Experience with Data Analysis and Reporting preferred.
- Demonstrated ability to convert strategic vision into a tactical plan, and to execute on that plan.
- Strong presence and credibility with excellent interpersonal, written, and verbal communications skills.
- Demonstrated ability to identify, develop and manage talent.
- Experience operating successfully in a complex, matrixed organization, driving change through influence.
- Strong sales performance, employing a holistic, partnership-oriented, solution-based model.
- Strong analytical skills.
- Ability to prioritize and handle multiple tasks.
WORKING CONDITIONS:
- Normal office environment with little exposure to dust, noise, temperature and the like.
- Extended viewing of CRT screen.
- Extended Travel including overnight.
All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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