Job description
About Us:
As an industry leader, we pride ourselves on our innovative technology and comprehensive suite of electronic fingerprinting and related services, delivering accurate and timely results to our clients. Our diverse, talented team of compassionate professionals is the driving force behind our success. Job Description:
This role requires on-site attendance at our Mt. Laurel office. Responsibilities:
About Us
At Fieldprint, Inc. we specialize in providing a wide range of identity management services including Livescan Fingerprinting, Fingerprint Enrollment Services, Form I-9 Completion, Badge Photography, as well as Fitness Determination and Adjudication. We cater to clients across corporate, non-profit, and federal, state, tribal, and local government sectors.
As an industry leader, we pride ourselves on our innovative technology and comprehensive suite of electronic fingerprinting and related services, delivering accurate and timely results to our clients. Our diverse, talented team of compassionate professionals is the driving force behind our success.
Call Center Manager: Job Description
We are currently seeking a dedicated and experienced Call Center Manager to oversee the daily operations of our call center and serve as the primary administrative contact. In this full-time, exempt position, you will play a vital role in liaising with internal and external personnel and ensuring our call center representatives deliver exceptional service while meeting performance objectives.
This role requires on-site attendance at our Mt. Laurel office.
Key Responsibilities:
- Coach, train, and conduct performance appraisals for call center representatives
- Supervise a team of 50+ non-exempt employees
- Ensure project deadlines are met and performance/quality standards are established and maintained
- Implement effective personnel management strategies, including interviewing, hiring, and maintaining a qualified staff
- Establish clear accountability, communicate performance expectations, and review progress
- Recommend improvements to work procedures and keep the departments up-to-date on current practices
- Monitor call center telephone lines, maintain call logs, and enter results into the internal system
Required Skills:
- Demonstrated tact and diplomacy in dealing with customers and employees
- Strong supervisory and leadership skills
- Excellent oral and written communication skills
- Ability to work well under pressure and adapt to changing demands
- Flexibility and strong multitasking abilities
Education & Experience:
The ideal candidate will possess a college degree and have at least 3 years of relevant experience in call center management of 25+ representatives.
Benefits:
Benefits
Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
- Medical, dental and vision coverage with spouse/family coverage options
- 401K plan with generous company match
- Flexible spending accounts
- Voluntary insurance coverage plans (life, disability, etc.)
- Paid time off
- Paid holidays
- Casual dress code
- Commuter benefit program
Additional Information
All candidates are subject to a drug test and a background screening.
EOE M/F/Disabled/Veteran
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