Care Management Department Coordina...
Job description
Job Description
Location: Petaluma, CA
Employment Status: Full-Time, Hybrid
POSITION SUMMARY:
Under the direction of the Utilization Management Support Supervisor, the Care Management Coordinator (CM Coordinator) will support the department’s efforts in managing patient care and patient outreach programs. The CM Coordinator will assist Care Management staff, nurses and/or social workers, in administrative tasks to manage the patients’ clinical needs.
The CM Coordinator must be able to problem-solve, work well with patients and vendors, and have a basic understanding of health systems. The Care Management department has several programs to manage the Meritage Medical Network population including: Care Transitions, Complex Care Management, disease specific programs, ED program, Behavioral Health Liaison, and Basic Care Coordination. The CM Coordinator must be familiar in all the programs and provide support as tasked by the Care Management team. The CM Coordinator should be resourceful and work well in a team.
Salary Range: $21.83- $25.87 DOE
- Call patients, offices, vendors in support of patient care activities.
- Maintain meeting minutes and records.
- Helping patients order durable medical equipment (DME).
- Obtaining notes from provider offices.
- Assisting patients schedule follow-up appointments and ordering medications.
- Faxing providers.
- Mailing clinical resources to patients.
- Maintaining a list of active community resources and procedures for referral.
- Mailings and data entry for special projects.
- Navigate several electronic health records (EHR) systems and provide guidance to patients.
- Contributes to the team effort by accomplishing delegated tasks on time.
- Assist any member of the Care Management department staff as needed.
- Administrative duties as assigned.
- Consistently demonstrate behaviors, conduct and communications that support Meritage’s Practices and Values of Accountability, Diversity, Integrity and Respect for others, and will seek to influence these behaviors in others.
- Continuously endeavors to “raise the bar” of performance and teamwork through a focus on Innovation, Collaboration, Equality and Compassion.
Job Requirements
- Bachelor’s degree in healthcare-related field preferred; or equivalent combination of related work experience and education.
- 2 years of patient care, medical front office or MCO experience; medical terminology and experience with electronic health records.
- Medicare or other senior patient population experience preferred.
- Highly organized with proven effectiveness with time management and managing competing priorities.
- Proficient with MS Office (Word, Excel, Teams, Outlook, Access) and Internet.
- Detail-oriented.
- Excellent communication skills.
- Follow-through and dependability.
- Respects patients by recognizing their rights; demonstrates and maintains confidentiality, adhering to HIPAA guidelines.
- Treats all patients with dignity and respect.
Inquire Below
To be considered for the position please fill out the form below.
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