Seward Community Co-op Franklin & Friendship Stores

Job Description

Front End Cashier

Looking for motivated individual with a passion for working in a face paced, customer service oriented natural foods environment.

Purpose: Using the co-op's Ends statement as a guide and in cooperation with all staff, check out customer purchases accurately and quickly, while providing superior customer service and projecting a friendly, outgoing demeanor.

Status: Full or Part-time. Reports to Front End leadership team

Pay Level: I

Responsibilities:

Customer Service

• Serve customers in a prompt, friendly, attentive, and helpful manner
• Greet all customers and inquire if they are a member of Seward Co-op
• Inform non-owners of the benefits of ownership and provide them with the ownership brochure.
• Page FE Shift Lead, Front End Manager, or Manager on Duty for assistance as customer flow requires.
• Offer to and assist customer with bagging of groceries.
• Refer unresolved customer questions or concerns to the appropriate resource, such as a supervisor or manager.
• Participate in Seward Co-op programs such as SEED, free cart giveaway, etc..., as outlined in the program expectations

Cashiering

• Operate cash register to itemize and total customer's purchases.
• Use correct prices and codes and ring items into the correct department.
• Perform accurate tender exchanges and document any errors made on shift
• Adhere to the Front End Accuracy Policy
• Follow established procedures and guidelines for accepting; cash, credit cards, WIC, EBT, checks, gift cards and certificates, patronage refunds, store charges and coupons.
• Document price discrepancies using established Front End procedures.
• Assist other cashiers with customer service tasks, i.e., bagging groceries, explaining memberships, price checks, filling out forms.
• Count money in cash drawer at beginning of shift.
• Follow all Front End policies and procedures.
• Comply with government regulations regarding the food benefits and WIC programs.
• Complete additional tasks as assigned by Front End Managers or Shift Leads.

Work Environment

• Work in a positive, cooperative, and friendly manner with fellow co-op employees
• Arrive and depart promptly according to the front end work schedule
• Maintain knowledge of product locations throughout the store
• Return carts and baskets as customer flow allows and necessity requires
• Throughout the shift, keep register area free of debris and clutter. Sanitize conveyor belt and workstation often with Anolyte
• At the end of shift, take all personal items home, shop back unwanted items, organize materials, and clean workstation and conveyor belt
• Ask for tasks from Shift Lead when no customers need to be checked out.
• Check coop email, huddle notes, and mail file every shift
• Follow all store policies.
• Use appropriate channels of communication as outlined by management

Other duties as assigned

Qualifications:

Essential

• Customer service skills
• Calmness and accuracy under pressure
• Attention to detail
• Money handling experience
• Ability to project an outgoing, friendly personality
• Command of spoken and written English

Functional

• Ability to lift 20 lbs. repeatedly
• Capable of standing for long periods of time
• Ability to do math computations to assist customers and cashiers, including addition, subtraction, division, fractions, decimals and percentages.
• Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift
• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
• Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
• Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.

Preferred

• Demonstrated ability to work with customers and co-workers from various cultural backgrounds
• Multilingual a plus