Job description

About us

Social Security provides financial protection for our nation’s people, supporting Americans throughout all of life’s journeys.

Visit www.ssa.gov/careersto see what we do! We administer retirement, disability, survivor, and family benefits, and enroll individuals in Medicare. We also provide Social Security Numbers, which are unique identifiers needed to work, handle financial transactions, and determine eligibility for certain government services.

Claims Specialists (CS) in Field Offices play a vital role delivering Social Security benefits and services to the public, both in-person and over the phone. As a CS, you conduct interviews to obtain, clarify and verify information for initial eligibility for various benefits. In addition, you resolve discrepancies, clarify issues, and make final decisions for initial and post-entitlement benefits and payments; adjudicate entitlement or disallowance actions; and use SSA’s computer systems to access and update claims information.

SALARY INCREASES:

Our positions have salary increases based on the number of years of successful performance. The longer you work for SSA, the more your salary will grow!

GREAT BENEFITS:

• Earn 13 paid vacation days a year, then 20 days a year after 3 years, then 26 days a year after 15 years
• Earn 13 paid sick days each year
• 11 paid Federal holidays
• Health benefits including medical, dental, and vision; and access to flexible spending accounts
• Life insurance
• Pension benefits under the Federal Employees Retirement System
• Optional Thrift Savings Plan (similar to a 401K); The government matches your contribution up to 5% of your salary
• Flexible work schedules
• Potential overtime opportunities
• Potential telework opportunities
• Eligibility for the Public Service Student Loan Forgiveness Program

REQUIREMENTS & QUALIFICATIONS

To qualify, you must be a U.S. citizen and have excellent communication and people skills. We consider additional qualifications such as experience, education, or a combination of experience and education. Visit https://www.ssa.gov/kc/forms/Qualifications_for_Entry_Level_Positions.pdfto read the qualifications for this position.

Job Type: Full-time

Pay: $37,696.00 - $46,696.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Dunkirk, NY 14048: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Customer service (Preferred)
• Computer skills (Preferred)

Work Location: Hybrid remote in Dunkirk, NY 14048

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