Job Posting:

Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.

Ferguson is currently seeking the right individual to work on our Client Services Inbound Phone Team. If you have a love of talking to people and providing great customer service, coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you! Success will be measured by your call quality and performance metrics within the phone platform. We expect every sales representative to be present, invested, and committed to the overall customer experience.

The ideal candidate will exhibit superb relationship-building and problem-solving skills while providing outstanding service through sales. A successful sales representative will focus on maximizing opportunities within every call to drive revenue and overall company growth.

Responsibilities

• A Sales Support Representative is responsible for handling inbound calls, with expectations of taking between 40-50 inbound customer calls per standard workday shift.
• Responsible for maintaining excellent customer service standards through call quality, problem solving, ownership over any customer issue, and going above and beyond to address all needs.
• Maintaining customer records by logging and retaining accurate and detailed information in Salesforce.com.
• All applicants must be highly detail oriented and have outstanding interpersonal skills.
• Demonstrate strong verbal communication skills with the ability to engage guests.

Qualifications

A successful associate will be results oriented, self-motivated, able to meet deadlines, build relationships, and enjoy a team environment, in addition to having the following:

• 1+ years proven experience preferred.
• Strong sales/marketing skills
• Strong showroom product knowledge
• Team player with a positive attitude
• Communicates well both written and verbally.
• Strong customer service skills
• Knowledge of company operational systems
• Organization and time management skills
• Detail oriented with the ability to multi-task and handle a large sales volume.

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

Pay Range:

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information