Are you a tech-savvy person with healthcare experience?

DMC Primary Care seeks to hire an individual with a background in healthcare and a strong technical aptitude. Former EMTs, Paramedics, office managers and nurses who embrace innovation and technology are encouraged to apply. Knowledge of medical terms and workflows are required. A strong teaching/instructing background is a plus.

The successful candidate will provide ongoing training on EHR to clinical staff and providers. This position requires strong computer skills. This is an on-site position.

Duties and Responsibilities Include:

• Writing workflow documentation for end user training.
• Provide on-site user training to both clinical and non-clinical staff.
• End user administration tasks such as adding/removing users and setting up new user access.
• Perform testing and provide onsite support during implementation of EHR upgrades.
• Provide support for EHR application issues, documents EHR issues and resolutions.
• Act as a liaison between our practice and EHR vendor. Assist practices to troubleshoot various problems and logs tickets with EHR vendor, coordinating any resolution with the IT Department.
• Work closely and collaboratively with application vendors to troubleshoot and resolve any application-user issues/problems.
• Work closely and collaboratively with our internal Information Technology department to troubleshoot and resolve application issues/problems.
• Maintain absolute confidentiality of all patient information and office matters in accordance with Derry Imaging/ Derry Medical, HIPAA and Compliance policies.
• Communicate effectively and establish and maintain positive and collaborative working relationships with co-workers, physicians and vendors.
• Demonstrate professional behavior, sound judgment and excellent customer service skills at all times.
• Ensure understanding of, and work within, company and departmental policies, procedures, and protocols. Notify Manager of any difficulties or uncertainties related to job responsibilities.
• Perform all work in accordance with Derry Medical Services, HIPAA, FDA and MQSA policies and guidelines.
• Attend/participate in staff and other meetings as appropriate.
• Attend/participate in continuing education programs as appropriate.
• Perform other functions as required and assigned.

Job Requirements and Skills:

• Clinical background preferred. Does not need to have been patient-facing.
• Strong computer skills and technical aptitude.
• Self-motivated mindset with strong organizational, problem-solving and follow-through skills with attention to detail and accuracy. Excellent written and verbal communication skills.
• Outstanding interpersonal and customer service skills.
• Ability to work independently with minimal supervision.
• Ability to organize time efficiently, establish objectives and priorities, and meet deadlines.
• Must be flexible, dependable and trustworthy.
• Valid driver’s license required.

Physical Demands:

• Walking and standing required 25-50% of time.
• Sitting required up to 70% of time.
• Able to lift/carry up to 50 pounds on occasion.
• Ability to reach, grasp and manipulate small objects.
• Fine motor skills for electronic connections.
• Bending, stooping, twisting required when install or trouble-shooting computer hardware.

This full-time position offers:

• Competitive salary
• Comprehensive medical benefits
• Paid time off
• 401K

DMC Primary Care, a physician-owned, independent practice, with offices throughout southern New Hampshire, has been providing comprehensive care for entire families since 1964. We help each patient achieve the best possible health through every stage of life. We do this by providing an accessible, innovative healthcare experience that is built around our patient’s needs. We have offices in Bedford, Concord, Derry, Goffstown, Londonderry, Raymond, and Windham, NH.

We are an equal opportunity employer embracing the strength that diversity brings to the workplace. We provide a welcoming and supportive environment for employees of all ethnic backgrounds, cultures, ages, lifestyles and physical abilities.

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