Job description
The Corporate complaints team is looking for an individual to work on the busy Corporate Complaints Team.
We are looking for an individual with sound investigatory skills and previous experience working in a complaints/customer service environment. You will need to demonstrate that you are a solutions focussed individual who has a track record in implementing service improvements so that we learn from complaints and resident feedback.
You will need to be able to:
- Use your own initiative and take responsibility for your area of work
- Identify trends and areas of improvement
- Collaborate with others
- Demonstrate high customer service standards
- Put residents at the heart of what you do
- Monitor and work to deadlines
- Train and guide others
- Write and present reports
- Analyse complex information
If you think you have the appropriate skills, knowledge and experience then we look forward to hearing from you. If you want to know any further information about the role then please contact the complaints manager, Kim.Hyland@croydon.gov.uk
Closing date 29th November at 11:59pm
View the Complaints Officer role profile
Equal opportunities statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
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