Complex Revenue Analyst
Full Time
Providence, RI 02903
Posted
Job description
Compensation Type: Hourly Highgate Hotels:
Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City’s Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city’s fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America. Overview:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location:
Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City’s Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city’s fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America.
The Revenue Analyst works with the Director of Revenue to maximize hotel revenue through daily management of room inventory and pricing across all segments. In this role you will be responsible for compiling, reviewing and analyzing reports and measurement tools to present revenue opportunities and optimize rate and availability strategies for the hotel. This Complex position will be based in Providence, RI and will provide dual support for The Graduate Providence Hotel and The Pell Hotel.
Responsibilities:
- Accurate preparation and distribution of daily, weekly, monthly revenue reports. The reports include market segmentation analysis, production reports, source contribution analysis, daily pick-up reports, preferred guest program analysis, etc.
- Assist with ensuring all rates are loaded and inventory maintenance is correct.
- Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct.
- Communicate strategies and procedures to other departments as required.
- Maintain group pick-up reports and communicate with Sales regarding upcoming groups cut-offs.
- Must be knowledgeable of all rates, room types, and hotel product.
- Participate in weekly revenue management meetings.
- Prepare Revenue Management Report information for all related meetings.
- Monitor and analyze the competition daily / weekly through shop reports and the Internet to identify selling strategies and market trends.
- Act as the Director of Revenue in their absence.
- Assist in preparing short and long term forecasts.
- Provide administrative support for the Revenue Management Team.
- Review and analyze reports such as OTA Insights, STR, Demand 360, and other measurement tools and present revenue opportunities.
- Update MAR's in Delphi (or other Sales & Catering System) as required under the guidance of the Revenue Managers to ensure optimal use by sales team
- Analyze local events and activities and project the effect of opportunities they create.
- Prepare 14 Day Forecast for distribution to Management team so proper staffing levels are achieved.
- Conduct Group audit checks (at least monthly) to ensure Delphi and the Property Maintenance System are in balance.
- Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach.
- Ensure accuracy from the daily Flash Report.
- Be knowledgeable of all special rates and promotions.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
- Minimum of 1 year experience in the Hospitality, preferably in Hotel Management
- Bachelor’s Degree
- Knowledge of all industry reports such as STR, Demand 360, OTA Insights, etc.
- Proficient in Microsoft Excel, Word, Power Point
- Ability to work quickly in a high-pressure & high stress environment
- Ability to communicate clearly both verbally and in writing
- Excellent time management skills
- Exceptional with details and follow up
- Flexible and long hours sometimes required
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