Job description

Heartland RVS is currently looking for a progressive and talented professional to fill our Consumer affairs position. We provide a very competitive compensation and benefit package, with progressive growth and development opportunities potentially available.

Essential functions

• Provide case management for all product matters representing Heartland RVs interests in arbitration, mediation or dispute resolution.
• Investigate consumer complaints; negotiating resolutions/settlements.
• Work with attorney towards resolution of the customers complaints.

Additional functions

• Prepare chronologies of significant events, repair history and fact analysis.
• Work with legal counsel providing accurate education, information and strategies for our specific issues.
• Respond to and coordinate responses to interrogatories, production of documents, product and case research and supplier support.
• Participating in or coordinating others’ participation in depositions.
• Monitor all property damage, injury and death claims relating to our product.
• Manage legal releases, title securement, title branding, vehicle resale and disclosure notices, damage disclosures and final costs.
• Responds to attorney general letters, BBB complaints, magazine letters and attorney demand letters made on behalf of retail owners.
• Communicates legal information to appropriate personnel within the company.
• Reviews and communicates with Customer Service, dealer, and supplier personnel on potential hot or legal issues and lemon laws.
• Reviews company brochures, owner’s manuals, policy and procedure manuals, etc. Suggesting improvements for legal compliance.
• Identifies potential legal or safety issues as identified by dealers and consumers; communicates and/or makes recommendations on improvement or resolution.
• Establishes pre-legal reserves.

Required Experience/ Knowledge

• Minimum 3 years prior related experience and knowledge equivalent to a bachelor’s degree is required.

Preferred Experience/ Knowledge

• General knowledge of federal and state product liability laws and lemon laws.
• Significant general product knowledge and familiarity with RV codes and standards.
• General knowledge of legal terms and warranty language.

Necessary Skills & Abilities

• Excellent record retention skills are required.
• Strong communication skills are required.
• Strong customer service or manufacturing background preferred.
• Must be able to influence others at all levels both inside and outside of the company.
• Strong organizational skills with the ability to prioritize multiple projects efficiently while maintaining a positive attitude.

Work Requirements

• This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 95% of the day.
• Requires ability to occasionally travel between field locations.
• Regularly required to sit, stand, walk, and stoop, kneel, or crouch; use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms. Must be able to frequently lift and move up to 10 pounds.
• This position is a full-time position, which may require some flexibility in hours & days worked.

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Elkhart, IN 46514: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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