Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

This position pays $18.00/hr. and will start on June 5th, 2023.

• Must live in the Phoenix, AZ area
• Will train and work remotely

This role is eligible for a $1,500 Performance Bonus which is paid out after completing 90 and 180 days of employment. You will receive a performance bonus of $1,500, less standard withholding and authorized deductions, to be paid in two installments. The first installment of $1,000 will be paid after 90 days of employment and the second installment of $500 will be paid after 180 days of employment, as long as you are not on a Performance Improvement Plan (PIP) or corrective action as of the 90th or 180th day of employment.

What you’ll be doing

Experian is seeking Customer Care Specialists to join our growing MCE Team in Phoenix, Arizona. This is a great opportunity for someone passionate about providing excellent customer service, can interpret and analyze consumers' written or verbal grievances or disputes, and has strong computer skills. An ideal candidate will be resourceful and have the ability to learn quickly and be empathetic with our customers. Additionally, you will:

• Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness.
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
• Effectively handle escalated customer issues in a professional and timely fashion.

What your background looks like

• We will be training remotely, therefore, you must be able to prove you have high-speed internet service. You can test your home internet speed by using this link: https://speedtest.net/
• During training and team meetings, you will be required to be on camera using your computer’s webcam.
• High School Diploma or GED.
• At least one year of customer service experience.
• To thrive in this role, you are comfortable using a computer to perform business functions and can provide clear and concise written and verbal communication to customers.
• Must be able to successfully pass background screening which will include a criminal background check, employment verification, education verification, credit check as well as a drug screen. A reasonable accommodation is available for individuals testing positive when they have been prescribed marijuana for medical reasons, but no accommodation is available for the recreational use of marijuana.

Shift Requirements

• During training, you must be available: Monday through Friday between 8 a.m. to 6 p.m.
• After training, you must be available to work an 8-hour shift between 10 a.m. to 7 p.m.- Monday through Friday and be open to working one weekend day.

Perks

• Competitive pay and comprehensive benefits package, including an annual bonus target of 5%.
• You begin accruing three weeks of vacation a year starting on your first day (4.62/hours a paycheck).
• Five sick days each calendar year (prorated based on start date).
• 12 paid company holidays -based on company needs you may work a holiday(s).

All your information will be kept confidential according to EEO guidelines.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!

Experian Careers - Creating a better tomorrow together

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