Job description
Interested in future career opportunities in the product testing and certification industry? We're looking for a Customer Experience Specialist in Kentwood, MI that wants to build a meaningful career with an incredible group of people. By joining Intertek, your contributions will be valued as we continue to help the world Build Back Ever Better.
Our Value Proposition
We offer a salary and benefits package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, and more. In addition to our comprehensive benefits package, we offer:
- Generous paid time off policy
- Day to day variety
- Working in a highly collaborative environment
- Employee referral bonuses
- Tuition reimbursement available in an applicable field
What will you be doing?
This position is responsible for providing sales support to a specific operating unit or set of operating units.
Essential Job Duties & Responsibilities:
- Respond and facilitate all in-bound quote requests
- Respond to and facilitate as needed all quote requests generated by all outward facing members of the outside sales organization (in network and out of network)
- Conduct kick off calls / on-boarding of projects to the operating unit / facilitate project roll-out to assure client expectations are properly understood by the operational group
- Generate pricing for quote requests utilizing provided pricing tools and engineer support
- Follow-up on all outstanding quotes through invoicing
- Identify why quote was lost and report data to sales and operational leadership using data capture tool provided
- Be the primary point of client contact during quote conversion process for quotes
- Act as the client ambassador during project execution to verify client expectations are being met
- Ability to execute in-person presentation on departments or multi-site capabilities
- May be assigned to manage designated accounts.
- May conduct email prospecting or cold calling
- Perform other responsibilities, as assigned
- HS Diploma or GED required; Bachelor’s Degree in Marketing, Sales, Communication, or Technical field preferred
- 1+ years of customer service or sales experience
- Be aware of, and adhere to, safety practices and policies to ensure your own safety, as well as the safety of others who may be affected by your actions at work
- Ability to work in fast-paced, multi-tasking environment with shifting priorities and demanding deadlines
- Must be detailed-oriented and able to effectively prioritize and organize workload, with efficient time management
- Ability to communicate and interact effectively in verbal written and presentation formats
- Must possess the fundamental technical and administrative skills required to perform the job duties
- Must be customer focused and quality driven
- Proficient Miscrosoft skills and able to navigation through complext digital job portals
- Able to understand common industrial technical content
- Ability to travel as business needs dictate
Why work at Intertek?
Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do .
Intertek is committed to a safe work environment for our employees and clients. Learn more about our COVID-19 Policy .
What we have to offer:
When Working with Intertek , you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.
Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.
Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.
For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email hr.eeoc.data@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.
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