Job Title: Customer Service Assistant
Location: Ware
Starting Salary: £21,189 with the opportunity to progress to a maximum of £21,575 per annum (pro rata for part-time)
Hours: 6 hours per week
Contract: Permanent

Diversity: We are an inclusive employer and value a diverse workforce

Job Duties:

Today’s public library is more than a collection of books. It’s a hub for community activities, a place to access digital technology and a gateway to reading, information and wellbeing. This means library staff need skills that are much more community focused. Today’s staff are inspiring, imaginative and come from all walks of life. Could you be one of them?

The successful candidate will be a friendly and confident person who is happy to work in a customer facing role. You will need to be organised and comfortable assisting customers to issue and return books. You will also be responsible for tidying shelves in alphabetical and numerical order and assisting with ad hoc library activities as required.

On a daily basis you will be interacting with customers, completing tasks to a deadline and knowing when to refer customer questions to an appropriate senior colleague. You will be joining a creative team and have the opportunity for involvement in community events. No one day is the same and having a positive and flexible attitude is important to this role.

You will be required to file alphabetically and numerically in order. An awareness of basic technology, Word, smart phones, tablets for example, maybe of use. No formal qualifications are required.

These are exciting times in the library service and this position allows you to play a pivotal role in helping to provide a welcoming environment for our customers.

For an informal discussion please contact: Nigel Braggins, Library Manager 07710 131159

Closing Date: 28.12.2022
Interview Date: 13.01.2023

Benefits of Working for HCC:

• Flexible Working Arrangements (depending on the role)
• Excellent Career Development
• Salary Exchange for Additional Benefits
• Excellent Pension Scheme with Employer Contributions
• Shopping Discounts
• Support Groups & Wellbeing Schemes

How to Apply: As part of the application, you will be required to upload your most recent CV ensuring gaps in employment have been addressed and asked to answer 4 key questions. This is your opportunity to evidence how your skills, knowledge, and experience match what we are looking. If you do not provide answers to the questions and upload to your application, your application will be rejected.

1: What knowledge & experience do you have of working in a customer focussed environment?

2: Tell us how you have organised and prioritised tasks to a deadline.

3: Can you give us an example of what skills you have used to work effectively as part of a team

4. Tell us how you use IT and how you may have helped others to use IT.

Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.