Customer Service - Eon Next

Teleperformance
Full Time
Glasgow G31
Posted
Apply This Job
Job description
Overview:
We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Customer Service Specialist


Location: Work from Home, campaign is based at Glasgow city park.

Contract: Perm
Start Date: Various
Hours of Work: 40 hours per week.

Operational hours: 9am to 6pm Monday to Friday. No weekends!!
Training: 10 Days, 9am to 5:30pm.

Salary: £9.50 per hour

Background Check Required, completed by Teleperformance


Is this role right for you?
  • Do you have a passion for helping others?
  • Do you have the ability to deliver a first-class customer experience?
  • Would you enjoy being part of a highly engaged and compassionate team that represents one of the one of our key clients?

Who are we?
Teleperformance is the Worldwide leader in multichannel customer experience management.
We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. Our philosophy is transforming passion into Excellence!

The Role
As an Energy Specialist at E.ON Next, we are responsible for dealing with our customers queries from start to finish, through our inbound channels for calls and emails, no matter how big or small. This makes sure customers receive the best service from us as the heart of E.ON Next.
Day to day we receive a variety of calls from customers - submitting meter readings, bill queries, appointments, key & card requests etc. We also deal with vulnerable customers here at E.ON Next. We have conversations with those who are most vulnerable and need extra support from us, whether it's issuing credit until they are next paid or advising of charities who can help support them.
We also deal with emails from our customers on a daily basis. This gives us a chance to request for extra information that cannot be provided over the phone with customers we have spoken with already and answer customers who prefer using email to communicate with us. We have knowledge base's and support channel's too to help us support all customers through their journey.

What do we need from you?
  • A good attitude and the ability to interact with lots of different people.
  • Confident in holding great conversations in a professional capacity via voice and email interactions.
  • Resilience, and a dedicated approach to providing service excellence in a fast paced, target driven environment.
  • Competent PC user, using multiple systems, Word and Excel
  • Flexibility, great attendance and good time keeping to make sure you are available for our customers.

What can we offer you? Progression.
We have many opportunities for growth and promotion at Teleperformance. We dedicate 1000’s of hours of training every year to help our staff develop their skillset and move into new roles.
96% of our staff in roles such as management, operational support, IT and recruitment have progressed from within the business. Benefits

What can we offer you? Benefits.
As well as working from one of our state of the art contact centre’s we have an amazing benefits package that is tailored to meet the varied needs and preferences of our diverse employees
  • Free access to our Lifestyle Benefits programme – featuring discounts, special offers and exclusive employee deals from many retailer partners
  • Free access to our Employee Assistance programme – 24/7/365
  • Free access to our Zest Interactive Health & Wellbeing Hub
  • Life Assurance Cover and Pension Scheme
  • Sports & Social Clubs
  • Length of Service rewards
  • Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!

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