Job description

Immediate Interviews: Call 407-674-7883 or stop by at 6881 Kingspointe Pkwy Suite 1 Orlando, FL 32819

Job Type: Full Time - Temp to Hire

Required Availability: Monday - Friday 8:00 am to 5:00 pm

Pay Rate: $17.00 an hr.

Job Summary: Processes customer orders accurately and efficiently to ensure high quality customer service.

ESSENTIAL FUNCTIONS:

• Receives and enters customer orders by telephone, evaluating and modifying as required to ensure accurate and complete orders and a high level of customer service. Disseminates information regarding orders, products, promotions, ordering processes (training), etc.
• Prints and distributes customer order forms to ensure an effective and efficient ordering process reflecting customers’ needs and product restrictions.
• Maintains customer files and records to ensure complete documentation and support Customer Service functions.
• Performs other related and assigned duties as necessary.

PERFORMANCE CATEGORIES

• Productivity/quality standards: accuracy, timeliness, thoroughness
• Productivity/quality standards: delivery efficiency and timeliness
• Productivity/quality standards: customer service/satisfaction and responsiveness
• Attendance and punctuality
• Professional attitude and demeanor
• Customer and vendor relations
• Teamwork within the department and across departments
• Project/assignment standards

Skill and ability to:

• Communicate and coordinate effectively with internal and external customers verbally and in writing
• Resolve customer complaints effectively and efficiently
• Work effectively in a general business environment, with a focus on high levels of quality and customer service
• Quantum software knowledge is a major plus

Must be able to pass background and drug screen

Job Type: Full-time

Pay: $17.00 per hour

Experience level:

• 2 years
• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Service: 2 years (Preferred)
• Data Entry: 2 years (Preferred)
• Quantum Software: 1 year (Preferred)

Language:

• English (Preferred)
• Spanish (Preferred)

Work Location: One location

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