Customer Service Representative
Job description
We have an immediate opening for a motivated, energized and experienced Customer Service Representative for our Sacramento, CA branch.
The ideal candidates will embody our Company’s Core Values;
Get it Done- Complete the task at hand with minimal supervision. Be a team player who is self-sufficient. Solve problems with a can-do attitude. Be positive and "all-in" when doing your job.
Raise the Standard - Strive to continuously improve yourself and the organization around you. Do not accept mediocrity. Be open to learning and be willing to teach. Have vision and understanding to be the best in the industry.
Do the Right Thing - Put the greater good above all else. See the big picture and know the value of honesty and integrity. Be both humble and confident. Lead by example.
Passion for Service - Be responsive and dedicated to the customer. Do not over promise.
Responsibilities:
Service our existing customers while working with distributors or original equipment manufacturers (OEMs) networks
Provide product recommendations, prepare quotes and provide technical assistance
Work closely with Branch Operations Managers, Plant Managers, Corporate Product Group Managers, Sales/Operation Management personnel.
Requirements:
3+ years of industrial sales background; inside sales, customer service, "B-2-B", or distributor sales
Detail oriented – order entry through Microsoft D365 or experience working with an ERP system
Self-starter that is as effective working alone as they are working on a team
Ability to effectively communicate, both written and verbal, with all levels of a company and with customers
Highly organized with ability to manage multiple priorities
Experience working in a Microsoft environment; working primarily with customers through email and telephone
Benefits:
Competitive hourly rate ($21.63-$26.44) with annual bonus potential
Full benefit package that includes: health, dental, life, vision, long/short term disability
401(k) plan with company match, Profit Sharing
Paid Time Off benefits
Tuition Reimbursement and Professional Development
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