Job description

Duties and Responsibilities:

● Respond to customer service inquiries including, but not limited to, account maintenance, payment schedule movement, order declines, waive/refund fees, etc.

● Update customers’ accounts with appropriate notes and details after contact

● Escalate critical issues to Team Leaders when required

● Ensuring communication flow process is followed as per the QA guidelines

● Ensure a fun and healthy workplace for all employees

● Complete all necessary training requirements and professional development opportunities in a timely manner

Core Competencies:

● Adjusts own work practices to support change

● Manages own performance and development

● Role model and accountable for demonstrating company values and behaviors

● Ensure all policies & procedures are adhered to, including compliance obligations

● Competent in use of MS products/ Google and call center tools

● Able to quickly build rapport and gain trust

● An approachable, confident and competent phone manner (applicable to voice agents)

● Meticulous attention to detail and understanding of the importance of getting things right the first time

● A multi-tasker with experience working across multiple channels

● Process driven but a nimble learner with the ability to adapt quickly when circumstances require it

● Ability to problem solve, negotiate and resolve conflict constructively

● Maintains customer centric attitude under pressure

● Act with urgency

● Being a team player along with being able to work independently

Key Skills and Capabilities:

● Excellent customer service knowledge and skills

● Problem solving and conflict resolution skills

● Excels in service delivery

● Excellent written and oral communication skills

● Ability to analyze data

● Ability to build relationships & work collaboratively with organizational peers

● Efficient and accurate typing ability (minimum 50 WPM)

● Ability to work autonomously, employ initiative to find solutions, prioritize and exercise discretion

● Addresses and resolves conflict constructively and professionally

● Maintains service quality under time pressures

● Attention to detail

● Analytical skills

Qualifications and Typical Experience:

● 2 years’ experience in a financial/collections and/or customer service account (desirable)

● Previous BPO and/or contact center working experience (desirable)

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Lewisville, TX: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.