Harts Services is the premier plumbing company in the Tacoma & Seattle area, and we pride ourselves on caring more. Caring more about the homeowners we work with, the community we serve, and most importantly the employees who make us who we are. We are a rapidly growing team with strong core values, looking for a customer-oriented and highly motivated Customer Service Representative to join our family and grow with us as we expand our company.

• Follow our core values and have an excellent attitude
• Provide excellent customer service
• Make outbound happy calls and ask customer for reviews
• Answer incoming calls by the second ring ,follow inbound and outbound scripting and overcome customer objections to book leads
• Write and address thank you cards for customers
• Order gifts for customers in adherence to company guidelines
• Book inbound and outbound leads
• Perform dispatch procedures for EOD or as required
• Have a full understanding of the call center procedures, goals, and responsibilities
• Completed all training scheduled as defined by CEM
• Participate in training calls with Nexstar coach
• Learn and use functions in ServiceTitan. Perform key functions in ServiceTitan (S.A. Booking a call, scheduling a recall, scheduling a follow up, reviewing customer account and inputting notes)
• Learn and understand functions of the Dialpad app
• Comply with current attendance and disciplinary policies
• Performs other duties as assigned

WHY WORK FOR US:
Our benefits package offers Medical, Dental and Vision, 401K with employer match, Life Insurance, Long-Term disability, paid holidays, paid vacation/sick leave. We also encourage employee growth opportunities.

We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status, or any other protected class.