Job description

Do you thrive at building customer relationships and problem solving in a small business environment? Are you calm and accurate under pressure with the ability to make quick decisions for the good of the company? Enjoy performing a variety of Customer Service, Administrative, and Light Warehouse related tasks? If this is you, then we need to talk!

Established in 2011, International Air Tool Company is a San Marcos, California based industrial distributor specializing in high performance pneumatic tools. We distribute tools and supplies that manufacturers use to build products used in everyday life.

We are a very small (as in a 4 to 5 other person) company that is privileged to represent some large world class brands.

As an e-commerce, export, and traditional sales company, our business is a hybrid of offline and internet-based sales. We serve customers located throughout California, Baja Mexico, all over the USA, and around the globe!

What You Will Do Here:

Industrial distribution is a highly transactional, high volume, and fast paced business. We are looking for a fast, focused, and accurate Customer Service Professional, who can effectively organize their workload and help smooth our operations. Make no mistake about it, this is hard work... Here is what a typical day looks like:

• Customer Service and Relationship Management - Respond to incoming calls and emails from customers, prospects, and re-sellers, requesting price, availability, and order status.
• Quoting - Prepare competitively priced, but profitable sales quotations by accurately calculating costs, sell prices, and gross margins on products sold.
• Order Entry and Returns - Process our customer's hard copy purchase orders and online e-commerce orders. Create credit memos and issue refunds.
• Order Status - Quickly respond to customers and follow up with vendors regarding the status of open sales orders and purchase orders.
• Ship and Receive Packages - Help receive, sort, and ship parcels to customers located locally, nationally, and abroad.
• Sourcing - Research, locate and quote hard to find tools and consumables.
• Collaboration - Communicate and work with the other members of our small team located in San Marcos, remotely, and in Tijuana.
• Expediting - Expedite open sales orders and purchase orders by blocking off time to working open order reports weekly.
• Debrief and Train - Debrief, strategize, and train with the owners of the company daily. Attend supplier provided training monthly.

What We Are Looking For:

We are looking for someone upbeat, detail oriented, and reliable with a steady history of employment. The following experience and personality traits will help you succeed in this very important role:

• Proactivity and Problem-Solving Abilities - An unshakeable work ethic and the ability to think outside the box to come up with solutions to everyday problems
• Communication Skills - Excellent written (email) and verbal (phone) communication skills.
• Basic Business Math Skills – You must be able to calculate discounts off of list price and gross profit margins using basic division and multiplication.
• Patience and Composure - Cool, calm, and collected under pressure (it gets very busy here).
• Experience - 5+ years’ experience in customer service, inside sales, purchasing, or operations preferably in a distribution company or similar.
• Optimism - A positive attitude and pleasant disposition are mandatory.
• Flexibility - Willingness to work within a very small company with few employees, located onsite and remotely
• Independence - The ability to autonomously "dig in" and make decisions to find solutions to everyday challenges
• Team Player - Openness to sometimes do tasks that are not part of your daily routine and "wear many hats" for the good of the team
• Focus - A tolerance for repetitive tasks (quotes, sales orders, purchase orders, status checks)
• Education - A college degree or some college is a plus
• Language Skills - Bilingual English Spanish preferred.

How You Will Be Taken Care Of:

In exchange for your commitment to our small company, we will take great care of you! Here is what you can expect:

• Good Pay - A competitive salary and monthly incentive pay based on achieving companywide goals
• Some Work from Home - Hybrid on site / work from home model after successfully completing the first 3 to 6 months on site.
• Autonomy - The ability to make independent decisions for the good of the company and its customers.
• Casual Atmosphere - A non-corporate, casual environment with direct access to the owners of the company and very few formal meetings
• Health Insurance - 1/2 of your PPO health insurance premium paid
• Retirement Plan - Company IRA plan with a 100% match up to 3% of your salary.
• Sick Leave - Paid sick days well beyond the state minimums
• Paid Time Off - Your birthday, all major US holidays, plus a few bonus paid days off around Christmas and New Year’s.
• Vacation - Generous paid vacation plan ramping up to 3 weeks paid after two years of service
• Technology and Productivity Tools - Company computers, credit card, and cell phone
• Training Opportunities - Paid opportunities to attend manufacturer sponsored and industry related training courses.
• Culture - Company outings, happy hours, charity events, lunches, sporting events etc.

Here is what we cannot offer you:

• A perfectly ran company, big HR department, lots of meetings, or a traditional corporate structure.

If you feel you can be our Customer Service Anchor, please send a cover letter detailing why you would be a game changer for our small company.

Job Type: Full-time

Pay: $58,500.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• San Marcos, CA 92078: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you okay working on a small team (4 to 5 people) in a small business environment?

Experience:

• Distribution / Manufacturing: 2 years (Preferred)
• Customer service: 3 years (Required)
• QuickBooks or Similar ERP: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in San Marcos, CA 92078

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